Sr. Business Analyst

Overview Date Posted: Country: Brazil Location: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, Brazil Role Overview: The Business Analyst – Product Designer is a key member of the design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams. While the primary focus is on Service Sales CRM solutions, this role also provides exposure to a suite of enterprise applications. The BA transforms stakeholder visions into functional features, documents requirements, and works closely with development teams to bring solutions to life. Responsibilities Assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds. Facilitate requirements gathering and functional design sessions with business and technical stakeholders. Document detailed functional design specifications (epics, features, user stories). Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles. Support QA and UAT test planning, execution, and bug triage. Present live product demonstrations and prepare release notes for end users. Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement. Contribute to change management through documentation, training, and stakeholder engagement. What You Will Need to be Successful Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience. 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms. Strong background in requirements gathering, process mapping, and translating business needs into technical specifications. Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams. Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders. Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations. Local Benefits or Selling Statement This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams. Apply today to join us and build what’s next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. About Otis Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move people every day and maintain a large international service portfolio. We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities across Sales, Field, Engineering and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people, and we put passengers, customers, and colleagues at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality. If you would like to learn more about ESG at Otis, please contact us for more information. Become a part of the Otis team and help us #Buildwhatsnext Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Privacy Policy and Terms: Click on this link to read the Policy and Terms #J-18808-Ljbffr