CRM Analyst

2 semanas atrás

Brasília, Brasil OSF Digital Tempo inteiro
We are seeking a skilled

CRM Analyst

to join our team. The CRM Analyst ensures that store communication is assertive and aligned with the needs of the customer and the commercial team.

Defining a promotional calendar aligned with stakeholders (commercial squads, communication, pricing). And reporting results and best actions.Monitor the overall store performance and identify opportunities in the site's areas. In addition to monitoring recurrence KPIs - coupon, conversion of recurring customers, and new revenue streams.Key activities Interface with internal and partner areas to develop campaigns aligned with the CRM promotional calendar for the brand, focused on relationship and conversion.Perform data analysis and segmentation, creating reports for performance analysis of actions.Fill out result reports and present them in weekly meetings.Develop art briefs with the creative team, approve email texts and layouts, as well as create subject texts.Ensure the update of calendars and alignment with the areas.Structure segmentation strategies for the development of the recurrence KPI.Create reports with an overall view of the store and understand how to develop the KPIs.Autonomy and proactivity in the operation, and assist juniors in the operation.

Qualifications:Strong analytical skills with the ability to interpret complex data sets.Experience in strategic planning and process improvement.Excellent communication and presentation skills.Ability to work collaboratively in a team environment.Proficiency in data analysis tools and software is a plus.

Skill SetData Collection: Gather and organize data from various sources to support analysis and decision-making processes.Data Analysis: Analyze data to identify trends, patterns, and insights that inform strategic decisions.Strategy Design: Develop and design strategies to enhance business processes and outcomes.Journey Definition: Define new customer journeys and improve existing ones to optimize user experience and engagement.Process Improvement: Identify and implement improvements in specific processes and communications to enhance efficiency and effectiveness.Communication Suggestions: Propose new communication strategies and identify target audiences to improve outreach and engagement.Report Compilation: Assemble comprehensive reports that summarize findings and insights from data analysis.Results Presentation: Present results and strategic recommendations to stakeholders in a clear and compelling manner.

LanguagesEnglishPortuguese

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. Explore our opportunities and join us on an amazing journey

  • CRM Analyst

    2 semanas atrás

    brasília, Brasil OSF Digital Tempo inteiro

    We are seeking a skilledCRM Analystto join our team. The CRM Analyst ensures that store communication is assertive and aligned with the needs of the customer and the commercial team.Defining a promotional calendar aligned with stakeholders (commercial squads, communication, pricing). And reporting results and best actions.Monitor the overall store...

  • M&A Marketing Analyst

    3 meses atrás

    Brasília, Brasil Corporate Finance International Tempo inteiro

    Are you looking for a position as an Marketing Analyst working for a dynamic and independent international corporate finance advisor? One that values your personality, knowledge and expertise? Then read on!At Corporate Finance International (CFI) you are more than just a cog in the wheel. From day one, you will team up with M&A professionals to coordinate...

  • CX Training and Quality Analyst

    3 semanas atrás

    brasília, Brasil Draiver Tempo inteiro

    Position: CX Training and Quality AnalystType of Contract: Full-timeLocation: Brazil, Mexico, ArgentinaWork Model: RemoteLevel: PlenoFunction Purpose:As aCX Training and Quality Analyst, you will be the cornerstone of our customer service excellence strategy. Your role is to ensure that our teams are not only well-trained but consistently delivering...

  • Salesforce Business Analyst

    2 meses atrás

    Brasília, Brasil BETSOL Tempo inteiro

    Job DescriptionWe are seeking a Salesforce Business Analyst to collaborate with our process owners to optimize and automate the services we deliver to our strategic enterprise customers. We are looking for an experienced analyst, who is eager to establish robust business process improvement standards in support of scaling our customer success...

  • CX Training and Quality Analyst

    3 semanas atrás

    Brasília, Brasil Draiver Tempo inteiro

    Position: CX Training and Quality AnalystType of Contract: Full-timeLocation: Brazil, Mexico, ArgentinaWork Model: RemoteLevel: PlenoFunction Purpose:As aCX Training and Quality Analyst, you will be the cornerstone of our customer service excellence strategy. Your role is to ensure that our teams are not only well-trained but consistently delivering...

  • Customer Success Analyst

    3 semanas atrás

    Brasília, Brasil Turivius Tempo inteiro

    Venha fazer parte da revolução da IA no Direito!A Turivius é uma startup que usa inteligência artificial para resolver o problema da insegurança jurídica do Brasil. Fundada por ex-pesquisadores do MIT e da USP, a empresa já foi globalmente premiada, atende multinacionais e os mais renomados escritórios jurídicos do Brasil.A plataforma de IA da...

  • Customer Success Analyst

    2 semanas atrás

    brasília, Brasil Turivius Tempo inteiro

    Venha fazer parte da revolução da IA no Direito!A Turivius é uma startup que usa inteligência artificial para resolver o problema da insegurança jurídica do Brasil. Fundada por ex-pesquisadores do MIT e da USP, a empresa já foi globalmente premiada, atende multinacionais e os mais renomados escritórios jurídicos do Brasil.A plataforma de IA da...

  • Data Analyst Senior

    1 semana atrás

    Brasília, Brasil Cadastra Performace First Tempo inteiro

    Job description Nosso Time é composto por pessoas com iniciativa, que tomam decisões e têm alto grau de comprometimento. Somos curiosos, inquietos e gostamos de abraçar mudanças, pautados sempre por honestidade, respeito e transparência no que fazemos. Estamos crescendo aceleradamente, transformando pessoas e negócios com o que fazemos.Main...

  • Zoho Developer

    Há 14 horas

    Brasília, Brasil Ranger Technical Resources Tempo inteiro

    Zoho DeveloperPosition Summary:Our partner, a global consulting firm that offers professional and managed services by providing constant end-to-end IT solutions, is looking to add a Sr. Software Engineer with deep expertise in the Zoho platform to their team. In this role, you will be responsible for developing, maintaining, and optimizing solutions within...

  • (Cybersecurity) Technical Support Consultant

    4 semanas atrás

    Brasília, DF, Brasil SupportYourApp Tempo inteiro

    **Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...

  • (Cybersecurity) Technical Support Consultant

    4 semanas atrás

    Brasília, Brasil SupportYourApp Tempo inteiro

    Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...