Assistant/Assistante SAV

2 semanas atrás

São Paulo, São Paulo, Brasil Version CC Tempo inteiro

L'entreprise est un leader dans la location et la mise à disposition d'engins de manutention issus de marques mondialement reconnues. Avec plus de 60 ans d'existence elle allie performance et esprit familial.

Elle garantit à ses clients un service de proximité de qualité. En tant qu'assistant/e SAV vous en serez le premier garant.

Rattaché(e) au service après-vente, vous jouerez un rôle clé dans la relation client et le suivi des interventions techniques. Vos principales responsabilités seront :

  • Assurer la gestion complète d'un dossier client, de la réception des appels jusqu'à la facturation et la clôture.
  • Enregistrer et suivre les commandes, gérer les délais et assurer le respect des engagements.
  • Coordonner les échanges avec les différents interlocuteurs (transporteurs, techniciens, clients, fournisseurs).
  • Organiser et suivre le planning des techniciens afin d'optimiser les interventions.
  • Suivre la remise en état des machines (entretien, réparations, contrôles).

Votre profil

  • Excellentes qualités relationnelles : vous savez créer du lien aussi bien avec les clients qu'avec les techniciens et partenaires.
  • Capacité à gérer l'urgence et à hiérarchiser les priorités dans un environnement dynamique.
  • Appétence pour la technique et intérêt pour le secteur des engins de manutention.
  • Organisation, rigueur et sens du service client sont des atouts indispensables.
  • Formation de type Bac+2 à Bac+3 en assistanat commercial, administratif ou gestion PME-PMI
  • Une expérience réussie sur un poste similaire (assistanat SAV, service client, administration des ventes, coordination technique) est attendue.

Conditions de travail

  • Contrat 39h du lundi au vendredi.

Salaire et avantages

Salaire : 2200 à 2300 € brut mensuel

Prime de présentéisme (équivalente à un mois de salaire)

Pourquoi nous rejoindre ?

Intégrer notre entreprise, c'est rejoindre une équipe soudée où l'esprit d'équipe prime et où les défis quotidiens rendent le travail stimulant. Vous évoluerez dans un environnement technique enrichissant, au sein d'une société reconnue pour la qualité de son service et sa proximité avec ses clients.

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