Customer Support Associate

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiro
**What we offer**
**ROLE DESCRIPTION**:
**EXPECTATIONS AND TASKS**:
**Responsibilities**:
Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits )
Document transactions in CRM system
Create content for knowledge base systems
Tasks
Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
To seek out opportunities to add value to customers during all interactions,
Diagnosing and anticipating current and future customer learning needs and provide assistance with both.
Resolve 80% of functional questions on first contact
**WORK EXPERIENCE**:
Working in a customer service call center or help desk environment strongly preferred
Working with individuals from diverse cultures preferred
Working within structured time frames that provide limited flexibility
External and Internal client experience
Experience with creative problem solving for customers
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPENTENCIES**:
Associates or Bachelor's Degree Preferred
**We are SAP**
**Our inclusion promise**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time |

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