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Field Support Engineer

4 meses atrás

Curitiba, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Field Support Engineer @Curitiba (Onsite, Corporate Evolution Building) who wants to learn and transform his career.

Roles & Responsibilities


  • Provides second-line investigation and diagnosis.
  • Resolves and closes incidents/service requests as per the procedures & allocated timelines
  • Logs relevant incident/service request details as per process in ITSM tool.
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Complies with Quality Health Safety Environment (QHSE) and IT policies
  • Liaises with clients, IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
  • Creates/maintain documentation for scope of work.
  • Special events coverage, meeting room & VCON & voice devices support
  • Centralized hardware and Spare part stocking and local site inventory management and asset management, Stock management
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Hardware vendor coordination for Break fix
  • Imaging & provisioning of devices. Setup and build workstations.
  • Update AMDB including hardware and software.
  • PC and other devices - logistics management
  • Coordinate activities with third parties to resolve the IT issues or complete service requests.
  • Follow standard operating procedures as documented in the knowledge management system.
  • Providing trainings / demo’s when needed to end users.
  • Onsite admin tasks e.g. backup, OS migration.
  • Onsite Operational support of Industrial mobility devices
  • Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
  • Asset Disposal
  • Coordinate with regional/global support groups for end-to-end request resolution and escalation.
  • Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
  • Operational support for non-network connected HBO AIO Printer / Scanner / Fax
  • Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines

Soft Skills

  • Clear and strong customer focus and relationship
  • Good interpersonal and communication skills
  • Flexibility and ability to prioritize
  • Ability to perform in adverse situations
  • Proficiency in English is must with Local Language
  • Good analytical and coordination skills are essential.
  • Strong work ethic, combined with the ability to work independently.

Technical Skills


  • Strong knowledge of desktop/laptop hardware
  • Good knowledge of Win 10, Win 11 & MS Office
  • Knowledge of Mac OS is preferred
  • Understanding of daily operations and delivery processes
  • Application / software installation and troubleshooting
  • Knowledge / exposure on ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
  • Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
  • Understanding of active directory, networking
  • Hardware, operating system & software knowledge


What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer


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