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Há 1 mês
**Job Summary**:This position is responsible for ensuring continuity of computer system and services for company computers and users by providing the technical support necessary to install computer software products, modify/repair hardware and resolve technical problems.**Primary Responsibilities**:- Respond to Help Desk and Technical Support requests via telephone and technical support ticketing system (Samanage).- Assist as requested on managing and routing tickets to proper technician.- Track issue progress through the APWireless ticketing system (Samanage).- Repair hardware as necessary and work with service vendors to ensure continuity of service.- Assist with maintenance of A/V media equipment and facilities including projector, camera’s, drop-down screens.- Assist to ensure that all phases of support, installations, upgrades, software, hardware, operating systems, etc. are coordinated, monitored, tracked, and resolved.- Collaborate with all departments for continuous IT needs assessments as requested.- Provide communications to staff members concerning relevant IT information regarding, projects, maintenance, support, or other IT initiatives.- Troubleshoot network systems and respond to all technical issues.- Work with other members of the IT Team and perform other duties as assigned.**Qualifications****Education**:- Associates degree or bachelor’s degree in an IT or business-related field.**Experience**:- 1 to 2 years of related experience.- English and Spanish - advanced preferred.**Technical Skills**:- Knowledge of remote support tools (TeamViewer, RDP, Logme-In, ShowmyPC, etc).- Knowledge of computer imaging tools and concepts.- Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint), internet and database management)**Soft Skills**:- Excellent communication and customer service skills Flexible and able to adapt to changing situations as needed.- Organized and detail orientated.- Demonstrated ability to problem solve.- Excellent interpersonal, verbal and written communication skills.- Ability to multi-task and work in a fast-paced environment under tight deadlines.- Experience in a fast-paced environment preferred**Physical Requirements**:- Sitting at a desk for 6-8 hours a day- Working on a computer for 6-8 hours a day
