Support Engineer/Consultant

4 semanas atrás

Rio de Janeiro, Brasil Eka Software Solution Tempo inteiro
About Quoreka:

Quoreka is a trusted partner in global markets, serving companies from major banks and brokers to trading houses, processors, producers, and fabricators for more than 40 years.

At Quoreka, success is built upon expertise, relationships, and the ability to solve the challenges of tomorrow. Our people, technology, and customer-centric approach define who we are and where we’re headed next.

Our mission: Provide cutting edge E/CTRM and logistics solutions tailored to industry needs and enable our customers to confidently manage their business operations.

Today, we boast extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy, and more. Quoreka offers scalable solutions that meet the growing demands of commodity traders, energy merchants, miners, industrials, and producers, providing top-tier functionality, user experience, technology, and services. Our product roadmap emphasizes innovation, focusing on AI and delivering strong value propositions with clear short-, medium-, and long-term goals. Quoreka has offices across the Americas, Asia, Australia, and EMEA, serving over 100 customers.

Position/Title: Support Engineer/Consultant

The Support Engineer will provide front-line support for systems and products in the mining and grain industries. Responsibilities include utilizing support systems to ensure maximum uptime, meeting response times, and exceeding defect resolution criteria.

Experience & Skill SetsMust Have
  • Proficiency in Portuguese
  • Local presence in Vitoria
  • Understanding of IEC 61131 programming standards
  • Up to 2 years’ experience in Control Systems Engineering or relevant internships
  • Knowledge of XML standards and tools
  • Experience with Microsoft SQL and basic scripting
  • Troubleshooting Delphi and .NET applications
  • Experience in machine control
  • Knowledge of control system architectures, PLC design, and programming
  • Excellent communication skills, professional interaction with diverse groups
  • Compliance with client HSE/WHS policies
Nice to Have
  • Experience in on-call support roles
  • Exposure to mining or agribusiness industries
  • Training provided for the Support Engineer role
Responsibilities
  • Provide Tier 1 support via phone and email, including rotating on-call duties
  • Respond to support requests promptly
  • Log and analyze support requests and defects
  • Coordinate defect resolution with engineering
  • Track support cases to completion
  • Perform regression testing and manage product releases
  • Generate reports on support activities
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