Cloud Solutions Architect

2 semanas atrás

São Paulo, São Paulo, Brasil Microsoft Tempo inteiro
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Gathers customer/partner insights and leverages these insights to design architectures, provide expertise/guidance, develop, propose and deliver Microsoft solutions to achieve customer/partner business outcomes and drive to completion the resolution/unblocking of their issues, resulting in accelerated consumption. Is a trusted advisor and represents the voice of the customer within Microsoft to ensure alignment with customer feedback and strategy. Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption of cloud & support and aligns with Customer Success

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