IT Service Delivery Expert
2 semanas atrás
IT Service Management Specialist We are seeking a highly skilled IT service management specialist to lead and optimize our IT service management platform. This role is critical in driving operational excellence, enhancing user experience, and aligning service delivery with business needs. This position is part of the IT Global Infrastructure & Operation team and will be remote. Freshservice Platform Ownership: Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance: Design and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Stakeholder Engagement: Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Reporting & Insights: Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Innovation & Integration: Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support. The essential requirements include: 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. Strong understanding of ITIL framework and service management principles. Experience with automation, scripting, and API integrations within Freshservice. Excellent problem-solving, communication, and stakeholder management skills. Certifications in ITIL, Freshservice, or related platforms are a plus.
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It Service Delivery Expert
2 semanas atrás
Salvador, Brasil Bebeeservice Tempo inteiroIT Service Management SpecialistWe are seeking a highly skilled IT service management specialist to lead and optimize our IT service management platform.This role is critical in driving operational excellence, enhancing user experience, and aligning service delivery with business needs.This position is part of the IT Global Infrastructure & Operation team...
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IT Service Delivery Expert
1 semana atrás
Salvador, BA, Brasil beBeeService Tempo inteiroIT Service Management Specialist We are seeking a highly skilled IT service management specialist to lead and optimize our IT service management platform. This role is critical in driving operational excellence, enhancing user experience, and aligning service delivery with business needs. This position is part of the IT Global Infrastructure & Operation team...
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Expert IT Services Professional
3 semanas atrás
Salvador, BA, Brasil beBeeCareer Tempo inteiroAbout the Job Transform your career with a leading IT services company. Our collaborative environment offers unlimited learning opportunities for growth and development. We believe that expertise makes all the difference, which is why we provide the right tools to help you succeed. Technical Expertise: IT Service Management, SAP Basis, and SAP Applications...
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Delivery Coordination Expert
2 semanas atrás
Salvador, Brasil Bebeelogistics Tempo inteiroOperations Specialist Job OverviewThe Operations Specialist will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat.
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Delivery Coordination Expert
3 semanas atrás
Salvador, Brasil beBeeLogistics Tempo inteiroOperations Specialist Job Overview The Operations Specialist will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat.
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Field Service Expert
Há 3 dias
Salvador, Brasil Bebeefieldservice Tempo inteiroField Service Expert - Remote OpportunityWe are seeking a seasoned Field Service Expert to join our team in designing, configuring, and optimizing field service operations.This is a contract role that offers the ideal blend of remote work flexibility and hands-on expertise in Oracle Cloud Field Service.This is an excellent opportunity for someone with strong...
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Field Service Expert
Há 5 dias
Salvador, Brasil beBeeFieldService Tempo inteiroField Service Expert - Remote Opportunity We are seeking a seasoned Field Service Expert to join our team in designing, configuring, and optimizing field service operations. This is a contract role that offers the ideal blend of remote work flexibility and hands-on expertise in Oracle Cloud Field Service. This is an excellent opportunity for someone with...
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Field Service Expert
Há 4 dias
Salvador, Brasil beBeeFieldService Tempo inteiroField Service Expert - Remote Opportunity We are seeking a seasoned Field Service Expert to join our team in designing, configuring, and optimizing field service operations. This is a contract role that offers the ideal blend of remote work flexibility and hands-on expertise in Oracle Cloud Field Service. This is an excellent opportunity for someone with...
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IT Solution Architect
Há 5 dias
Salvador, Brasil beBeeTechnical Tempo inteiroTechnical Service Expert The role of a Technical Service Expert is pivotal in building and evolving an IT ERP solution. This individual will make hands-on decisions regarding the configuration and development of the system, guide external partners responsible for development and application management, and directly contribute to system configuration,...
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Delivery Coordination Expert
3 semanas atrás
Salvador, BA, Brasil beBeeLogistics Tempo inteiroOperations Specialist Job Overview The Operations Specialist will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat.
