Principal Solution Engineer

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Marketing Cloud Sales Engineering team is an innovative group of professionals at the heart of the Marketing Cloud’s industry leading solutions. This talented team helps Salesforce customers and prospects develop and implement strategies to take their digital marketing efforts to an entirely new level.

The Solution Engineering team sits at the intersection of Sales, Marketing, Professional Services and Product. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of interesting challenges and opportunities to create compelling Solutions in the field of digital marketing then the Marketing Cloud SE team is the department for you.

• A Solution Engineer at Salesforce Marketing Cloud plays a pivotal role in aligning innovative digital marketing strategies to technology solutions within key strategic accounts.
• This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines.
• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations.
• This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.

• Business Problem Solving: Take ambiguous and complex business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.
• Innovation Management: Bring rigor to a client’s decision making process by presenting and evaluating solution options, and driving consensus among key stakeholders.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Marketing Cloud.
• “Solutioning” is fundamental to the Marketing Cloud SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering visionary pitches based in live product demonstrations to validate.

• Technical knowledge in programming language like Ampscript, integration, API call
• Minimum 2 years of experience in Salesforce Marketing Cloud as a user, implementer or Solution Engineer
• Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level
• Demonstrated success driving organisational change within client organisations
• Past experience in organisational design consulting, process design and optimisation, digital governance, and team dynamics a strong plus
• Ability to work with a broad team across multiple disciplines to help customers transform their business using the Salesforce Customer Success Platform
• Analyse, structure, and negotiate long-term technology roadmap initiatives with clients and partners
• Ability to understand, communicate and manage across the entire project lifecycle
• Broad knowledge of technology trends and relevance to clients businesses
• Proven experience leading strategy and digital roadmap projects in a complex business and marketing environment
• Strong understanding of user research, user-centered design principles and online consumer behavior
• New business opportunity identification

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.