Inside Sales Supervisor

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PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

The Inside Sales Supervisor is responsible for managing a group of Inside Sales Representatives, developing sales strategies, and driving revenue growth, delivering the expected operational and financial results, through effective communication and customer engagement, by overseeing the day-to-day operations of small business partners all over the country.

• Manage the Inside Sales team, guiding, engaging and providing necessary support to the team to achieve the sales targets, revenue growth, and ensure a positive customer experience.
• Develop and execute strategic sales plans to achieve sales targets and expand the customer base of the Long Tail.
• Ensure high-quality remote support for partners while promoting sales growth.
• Oversee lead qualification and conversion from SDRs, Marketing, and Self-Onboarding, optimizing the activation and engagement process.
• Coordinate the transfer process of partner accounts to the Territorial Managers team
• Monitor individual and team performance by analyzing KPIs and defining continuous improvement action plans.
• Conduct continuous training and development of the team, fostering a collaborative and high-performance work environment.
• Analyze sales performance data, develop actionable insights, and implement initiatives that drive continued sales growth.
• Ensure sales, finance and legal policies and procedures are met.

• Bachelor's degree in Business Administration or related field.
• Solid experience in pre-sales, sales or similar position, with a successful track record in sales management and team leadership.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively influence customers, team members, and other stakeholders
• Understanding of sales techniques and methodologies, with the ability to train and motivate others effectively.
• Knowledge of CRM tools (Zoho is a plus), Microsoft Office and Google Suites,
• Strategic thinker with strong analytical skills and the ability to interpret sales performance data to improve performance.

• 100% Company-funded Health and Dental insurance for employees and immediate family members.
• Life insurance.
• Monthly benefits of meal vouchers and Home Office assistance.
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• R$400 Commuting benefit

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development