CRM Analyst

1 semana atrás

São Paulo, São Paulo, Brasil Novo Nordisk Tempo inteiro
As CRM Analyst you will be responsible for keeping the CRM platform operational by fulfilling organizational needs, tracking usage and its readiness for multichannel engagement.
**The Position**
While your main responsibilities will revolve around continuous improvement of the CRM platform you will also ensure all the business needs are translated to Information Technology Team. Other responsibilities include:
- Frequent contact with various areas both LATAM, IT team in India, sales team and other affiliates;
- Technical analisys to search for problem resolution on the platform and deliver the best solution to the user;
- Work in partnership with business areas and internal customers to customize the platform for better usability and data extraction/analisys;
- Drive User Adoption of IO Engage & ensure to realize the benefits to business and evaluate the IO Engage dashboards and understand the areas of improvements;
- Help in frontline trainings to accommodate all the findings and areas of improvements together with People & Organization teams.
**Qualifications**
- You hold a Degree in Business, Economy, Engineering, Marketing or correlated areas;
- You have advanced written and spoken English and Portuguese;
- Strong understanding and previous experience with CRM platforms;
- Knowledge in Salesforce will be considered a plus;
- Previous experience working in a multinational environment will be an asset.
**About the Department**
Brazil is our biggest affiliate in LATAM, certified as Great Place to Work 2021. Innovating and doubling its growth over the past years make us recognized as one of the most relevant companies on the health segment.
**Working at Novo Nordisk**
At Novo Nordisk, we don't wait for change. We drive change. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases. Together, we go further.
**Deadline**
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.

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