KYC Operations Associate Analyst

Overview KYC Operations Associate Analyst - Global Business Wise is a global technology company, building the best way to move and manage the world’s money. More about our mission and what we offer. Responsibilities Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions. Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols. Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale. Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). KPIs: Perform tasks and responsibilities within the expected key performance indicators set by the leadership team. Other: Participate in meetings, training, internal and external events as assigned by your lead. Qualifications Please submit your resume in English to be considered Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 1+ years of experience in Operations, preferably in CDD/EDD/AML or compliance roles. Basic knowledge of global KYC/AML compliance regulations and standards. Ability to take decisions and apply risk-based approach at work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast-paced and high pressure environment. Ability to handle routine. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels. Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs. Nice To Have Education: Bachelor’s degree in Finance, Business Administration, Law, or related field Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused) Additional Information RSU’s in a rapidly growing company after a year with us Hybrid working model – A combination of work-from-home and from the office Wisers can work remotely for 90 days a year. By “remote” we don’t just mean from home, but from wherever in the world you choose to An annual self-development budget Health and dental allowance for you and your dependents Company-paid: Life Insurance, and an EAP program Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually A paid 6-week sabbatical leave after four years 18-weeks of paid parental leave, after a year with us and child care assistance Transportation vouchers Meal and food vouchers TotalPass access to 3,500 gyms and studios throughout Brazil #J-18808-Ljbffr