Engagement Manager

Hi Im Zandile Vanqa your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. Our Engagement Manager is an ENTRY LEVEL role responsible for planning executing and implementing multiple small to medium size projects or supporting projects functions (PMO Risk and Issue management) in specified roles under the guidance of the lead PM. Works as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating various project elements requesting resources and ensuring effective communication among team members stakeholders and customers. Responsibilities Manages one to multiple small to medium projects and / or works with the main PM in executing the project. Responsible for a function within the project such as risk and issue management reporting etc. and can also be asked to manage projects end to end. Involved in creating / providing input to the project initiation documentation the delivery approach and the internal program review and solution delivery review for internal program approval. Deliver the project within the agreed budget scope and time manage risks and issues ensure quality of deliverables and documents and implement the appropriate delivery practices and methods. Create communication plans facilitating meetings and forums and establishing project infrastructure for information sharing with teams and stakeholders. Creating or inputs into the project budget and resource forecast and tracks the project delivery to budget proactively managing issues and changes with the account lead. Participate in initiatives that benefit the delivery practice or the CSG improvement. Qualifications Bachelors degree or equivalent experience Experience in Microsoft Visio a MUST Minimum of 1-3 years experience managing projects and / or service delivery Ability to read write speak and understand the English language in a business environment Benefits Work from Home Employee Belonging Groups Medical / Dental / Life Insurance Meal Voucher Day-care benefits Paid Vacation Volunteer Birthday and Holiday Time Off And so much more #LI-Remote #LI-CA1 Location(s) Brazil Remote Accommodation If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and / or testing processes. Guiding Principles Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen. Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy. By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here. Required Experience Manager Key Skills Business Development Employee Orientation Public Health Account Management VersionOne Conflict Management Project Management Relationship Management Team Management Customer relationship management Human Resources Public Speaking Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr