Senior Manager of Technical Program Management

Senior Manager of Technical Program Management WEX is a global commerce platform helping businesses overcome operational complexities through solutions in fleet management, employee benefits, and streamlined payments. We are committed to fostering innovation and driving a culture of excellence within WEX Technology. Role Overview Senior Manager of Technical Program Management for Customer & Enterprise Experience (C&EE) is a critical leadership role responsible for driving end‑to‑end outcomes for a complex portfolio of initiatives aligned with the core C&EE vision. Lead multiple TPMs and contribute individually to initiatives focused on enhancing the WEX customer lifecycle—from sales and marketing to services and developer relations—to resolve pain points and improve the user journey. Model extreme ownership, expand influence beyond immediate teams, tackle systemic challenges such as cross‑team dependencies, unclear ownership, and need for a clear, sustainable long‑term delivery plan. As part of the TPMO, work closely with Technology and Digital leadership to enable seamless execution of strategic priorities. How You’ll Make An Impact Strategic Planning and Portfolio Alignment Lead planning and prioritization for multiple TPM teams or a portfolio of initiatives within C&EE. Translate high‑level organizational objectives into tactical delivery roadmaps. Facilitate collaboration and align priorities between Product, Engineering, and Business leaders. Monitor capacity utilization and proactively address resource imbalances. Governance And Delivery Execution Lead governance adherence across multiple C&EE TPM teams and programs. Facilitate operational reviews and contribute key delivery insights to governance forums. Ensure TPMs manage dependencies and adjust plans in response to changing priorities. Lead major initiatives as an individual contributor TPM, modeling desired behavior and using WEX standard templates. Stakeholder Partnership And Influence Lead stakeholder management across multiple programs or portfolios within the C&EE value stream. Represent TPM teams in senior‑level discussions. Coach TPMs on effective communication, influencing, and conflict resolution. Team And Capability Development Promote consistent capability development across the team. Coach TPMs to build leadership and performance management capability. Lead performance management for your TPM team. Identify high‑potential talent and provide stretch assignments. Risk Management And Resilience Oversee identification and management of risks across multiple C&EE programs. Analyze recurring risks to identify patterns and systemic delivery issues. Partner with senior stakeholders to address and mitigate risks, escalating significant ones. Methods, Tools, And Process Optimization Promote consistent use of methods and tools across teams. Lead process improvement discussions and identify automation opportunities. Ensure reporting and dashboards drive decision‑making. Champion best practices through enablement sessions and playbooks. Experience You'll Bring Education : BS/BA Degree in technical/information science or a related field, or equivalent experience. Experience : Senior experience as an individual contributor in technical program management overseeing high‑complexity projects; experience managing and leading TPMs in a highly technical environment. Technical Skills Deep understanding of the software development lifecycle (SDLC) and alignment with best practices. Strong familiarity with cloud infrastructure (AWS, Azure, or GCP). Experience driving transformation initiatives that represent new ways of working. Demonstrated expertise in at least one Agile methodology (e.g., Scrum). Leadership and Communication : Proactive leadership, confidence to drive results, motivation of cross‑functional teams, excellent verbal and written communication. Problem‑Solving : Ability to anticipate risks, mitigate them, solve complex problems efficiently in partnership with Digital and Technology leadership; analytical decision‑making. Preferred Qualifications Certifications (e.g., PMP, Agile Certified Practitioner). Previous experience in FinTech or highly regulated environments. Hands‑on familiarity with tools like Jira, Confluence, Google Drive, etc. Seniority Level Director Employment Type Full‑time Job Function Project Management and Information Technology Industries Software Development #J-18808-Ljbffr