DC- Insure

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Business Unit: Discovery Connect

Function: Call Center / Contact Center

Date: 4 Apr 2025

Job Description

The successful individual will be required to conduct Discovery Insure telesales, which includes:

1. Identifying sales opportunities.
2. Answering inbound calls timeously and making required outbound calls.
3. Co-ordination of own administration.
4. Maintaining accurate details and statistics of all queries.

Key Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.

The successful individual will be required to perform on, but not limited to the following key outputs:

1. Communication to members telephonically via fax and email.
2. Attending to general administration.
3. Achieve quality target.
4. Adhering to service level agreements.

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

1. Goal orientated.
2. Self motivated.
3. Ability to perform under pressure.
4. Adapt to change.
5. Persuasiveness.
6. Sound time management.
7. Attention to detail.
8. Ability to learn quickly and apply knowledge.
9. Speak fluently (accent neutral) English/Afrikaans.

Qualification & Experience

1. At least 2 years sales experience, preferably in an outbound telesales environment.
2. Minimum 2 years short-term product knowledge; Discovery Insure Knowledge is an advantage.
3. PC literacy, email, Word, Excel.
4. Tertiary qualification an advantage.
5. NQF5 and RE5 qualification.

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.