Business Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Shopee Tempo inteiro
DepartmentOperations- LevelExperienced (Team Lead)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Take ownership of analytical projects end-to-end from extracting & exploring data, generating a hypothesis, building a structured analysis, and rigorously evaluating methods and results;
- Collaborate with relevant teams and colleagues to refine process and introduce initiatives to enhance operational efficiency;
- Communicate ideas and findings in a logical and structured manner to management;
- Ownership of Logistics reporting: maintenance and improvements of daily reports, reviewing results, highlighting issues and proposing actions to solve them.
**Requirements**:
- Minimum 3 years of relevant work experience (e.g., business analyst, data analyst, consultant, projects);
- Highly developed analytical skills;
- Proficient Excel & PowerPoint skills (or Google alternatives);
- Advanced/Fluent in English;
- Problem-solving and root cause identification skills;
- Flexible and adaptable; able to work in ambiguous situations and under pressure;
- Experience in data analysis is a plus.

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