
Senior Store Manager Ixopo
Há 2 dias
- Overseeing overall operation of the restaurant/take-away
- Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
- Overseeing and managing stock control, purchasing, and orders
- Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
- Managing staff including discipline and work rosters
- Working within a team and driving the restaurant/take-away forward
- Ensuring compliance with health and safety regulations
- Ensuring daily opening and closing procedures are conducted at the store
- Implementing marketing activities to ensure that promotion and incentive programmes are introduced at the store
- Managing customer service relations, handling complaints, and ensuring they are addressed within the required time frame
- Ensuring training programmes are in place for staff development and conducting regular structured staff meetings at the store
- Leading recruitment and selection, training, and monitoring the performance of the team in the store to increase productivity and profitability
- Conducting performance evaluations of staff
REQUIREMENTS:
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
- GAAP experience and knowledge - Advantageous
- Management skills
- Organizational skills
- Customer service and good verbal communication skills
- Problem-solving skills
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