Sales ops

BE PART OF THE EXITLAG CLAN GPTW certified company Great Place to Work Are you a fan of games, technology, and challenges that make a difference? ExitLag could be your next big mission. We are the world s first AI-powered game optimization platform, ensuring maximum performance and connection stability for millions of players in over 190 countries. Born in Brazil, we operate with a global culture, high performance, and a total focus on user experience. Here, gaming is serious business, and we always deliver in PRO mode. Why work at ExitLag? We are GPTW Great Place To Work A high-performance team, strong culture, and people who truly believe in what they do. Impact beyond gaming Your work transforms the experience of millions of gamers around the world. Growth + Real challenge An environment that accelerates your technical and professional development with autonomy and delivery. Global Mindset We are Remote First and work on global projects. Where you are never limits how far you can go. Role Purpose Act as the structural, data, and efficiency pillar of ExitLags commercial operations, being responsible for building, implementing, and continuously evolving processes, systems, and metrics that support business growth. This role exists to transform commercial activities into scalable, data-driven operations, connecting Inbound, Outbound, Sales, and Go-To-Market under a single growth vision. Key Responsibilities Structure, implement, and continuously evolve the CRM, ensuring governance, standardization, and scalability of commercial processes Build and operate B2B2C Inbound flows, from lead intake through sales qualification Develop and implement Outbound prospecting frameworks, including cold calls, emails, and qualification cadences Define, monitor, and optimize pipeline and funnel metrics across all commercial channels Act as Sales Operations, designing processes, stages, SLAs, qualification criteria, and operational routines Support the definition and execution of Go-To-Market (GTM) strategies for new regions and markets Convert operational activities into data, analysis, and actionable insights Create dashboards, reports, and analytical views to support data-driven decision-making Work cross-functionally with Marketing, Sales, Product, and Leadership teams Technical Requirements Previous experience in Sales Ops, Revenue Ops, or Commercial Operations Hands-on experience implementing and managing CRM platforms (HubSpot, Salesforce, Pipedrive, or similar) Practical experience with Inbound and Outbound strategies, including lead qualification and cadence design Strong analytical skills, with proficiency in: SQL (basic to intermediate) Excel / Google Sheets (data organization, formulas, and analysis) Experience defining, tracking, and optimizing commercial KPIs Knowledge of Go-To-Market (GTM) strategies Ability to build processes from scratch and evolve them as the business scales Benefits and Advantages: Hiring as a legal entity (PJ) 100% remote and flexible environment Solid career plan aligned with performance. Allowance for home office, health, wellness, and food of R$1,300.00 on a Flash card Partnership with TotalPass, Zenklub, and Exitlag free of charge, available to everyone in the Clan. Paid time off and days off to ensure you are always at your best. Profit sharing plan + company shares after 6 months of employment. 50% assistance for courses and specializations after 6 months of employment. Bradesco health plan 100% paid by the company for the holder Annual bonus of one salary for the entire company, proportional to your length of service.