Senior Materials Handling Technician

As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
**Responsibilities**:
**Customer Service**
- Maintains a strong focus to optimize resources and improve quality. Articulates the impact of work performed within the Data Center to technicians. Seeks information about the underlying needs of customers. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders to manage issues as they arise.
**Data Bearing Device (DBD) Destruction**
- Ensures team is following all processes and procedures to do this in a timely manner. Manages schedule of DBD destruction or shredding in partnership with senior leadership. Performs DBD destruction as necessary. Handles any escalations. Assists with security investigations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.
**Inbound and Outbound Logistics**
- Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities). Directs the flow of packages from preparation to shipment. Schedules inbound and outbound logistics of both internal and external services. Communicates directly with customers in regard to scheduling both inbound and outbound deliveries. Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Deals with the escalated issues.
**Inventory Management**
- Ensures teams maintain and perform steps required to keep the inventory balance accurate. Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
**Operational Excellence**
**Procurement**
- Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group. Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues. Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with. Performs transactional related work, such as execution of purchase orders (POs) and contracts. Gathers data related to POs and provides to direct management. Assists senior leadership with escalated procurement issues.
**Safety Practices**
- Runs daily safety topic huddles. Manages and coordinates any escalated task risks and reported issues. Trains employees on safe and effective rack moving. Ensures team is in compliance with heavy-lifting equipment requirements. Leads by example of all safety standards.
**Tactical Shift Management**
- Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team. Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remot

---