Emergency Services Coordinator

Há 4 dias


São Paulo, Brasil Select Assistants Tempo inteiro

We are seeking a reliable and proactive Emergency Services Coordinator to join our sewer services team, focusing on managing emergency calls during non-standard hours including evenings, weekends, and holidays.The RoleResponsibilities:Answer emergency calls from clients, gather necessary information, and input details into Zuper to create service tickets.Dispatch technicians efficiently and follow up to ensure timely resolution of each issue.Maintain clear and professional communication with clients and technicians, providing updates and managing expectations.During slower periods, generate and organize leads, potentially assisting with email marketing campaigns.Build rapport with new customers, confidently guiding them to close deals and choose our services.APPLY HERE >>> ProfileQualifications:Strong organizational skills and the ability to take initiative.Bilingual proficiency in English and Spanish to effectively liaise with stakeholders in the region.Excellent communication skills, both verbal and written, capable of dealing calmly with panicked customers.Experience in plumbing or similar field is highly advantageous but not mandatory.Proficient in using computers and familiar with software applications; must also be able to use WhatsApp for internal communications.Demonstrated ability to work independently with minimal supervision and handle high-pressure situations effectively.This role is ideal for someone with exceptional people skills and a confident, calm demeanor. If you're ready to manage crucial emergency operations and contribute to our team's success, we encourage you to apply.What's on Offer?A role that offers a breadth of learning opportunitiesOpportunities for career growth & developmentRole involving team management opportunities



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