Junior Implementation Engineer

3 semanas atrás

Rio de Janeiro, Brasil Enghouse Tempo inteiro

Você é apaixonado(a) por tecnologia, comunicação e por oferecer um atendimento de excelência? Estamos em busca de um(a) Junior Implementation Engineer dedicado, com talento para construir relações sólidas com clientes e disposição para otimizar processos administrativos que sustentam o atendimento. Nesta posição, você terá a oportunidade de fornecer um serviço inovador e excepcional na gestão de pagamentos, sempre focado em proporcionar uma experiência satisfatória aos clientes.

Esta é uma posição presencial, alocada diretamente no cliente. O local de trabalho fica na Avenida das Américas, 3500, Barra da Tijuca - Rio de Janeiro, com carga horária das 08:00 às 17:00.

Principais Responsabilidades:

  • Realizar o atendimento a chamados com rapidez e eficiência.
  • Controlar o estoque físico de dispositivos móveis.
  • Configurar smartphones e tablets (iOS e Android) para os usuários finais.
  • Coordenar a logística de envio e recebimento de equipamentos.
  • Construir e manter um bom relacionamento com os clientes.

Requisitos:

  • Experiência prévia em atendimento ao cliente ou em funções administrativas.
  • Excelentes habilidades de comunicação verbal e escrita.
  • Capacidade de organização e gestão de tempo.
  • Conhecimento em ferramentas como SERVICE NOW e pacote Office (Excel, Word).
  • Perfil proativo e focado na solução de problemas.
  • Empatia e habilidade para lidar com perfis variados de clientes e usuários.

Quem Somos:

Na unidade de Pesquisa de Mercado e Comunidades da Enghouse Interactive, somos pioneiros do setor, com mais de 50 anos de experiência. Nossa missão é capacitar empresas – desde consultorias privadas até grandes multinacionais – com tecnologia e serviços de ponta que permitem a criação de soluções de insights poderosas e personalizadas.

Agradecemos o interesse de todos os candidatos, e enquanto valorizamos cada aplicação, apenas aqueles selecionados para entrevista serão contatados. A Enghouse tem orgulho de ser um empregador que oferece oportunidades iguais, garantindo que todas as candidaturas sejam consideradas sem discriminação e oferecendo acomodações mediante solicitação durante o processo de seleção.

Are you passionate about technology, communication, and delivering top-notch customer support? We’re looking for a dedicated Junior Implementation Engineer with the talent for building strong client relationships and a commitment to optimizing the administrative processes that support customer service. In this role, you’ll have the opportunity to deliver innovative and exceptional service in payment management, always focused on creating a satisfying customer experience.

This is an on-site position, based directly at the client’s location. The workplace is located at Avenida das Américas, 3500, Barra da Tijuca - Rio de Janeiro, with working hours from 8:00 AM to 5:00 PM.

Key Responsibilities:

  • Respond promptly and efficiently to service requests.
  • Manage the physical inventory of mobile devices.
  • Configure smartphones and tablets (iOS and Android) for end-users.
  • Coordinate logistics for the shipping and receiving of equipment.
  • Build and maintain strong relationships with clients.

Requirements:

  • Previous experience in customer service or administrative roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Proficiency with tools such as SERVICE NOW and MS Office (Excel, Word).
  • Proactive, solution-oriented approach.
  • Empathy and ability to interact with diverse customer and user profiles.

Who We Are:

At Enghouse Interactive’s Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses—from private consultancies to multinational enterprises—with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.

We appreciate the interest of all applicants. While we value every application, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applications are considered without discrimination and offering accommodations upon request during the hiring process.

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