Site Reliability Engineer

Há 4 dias

Várzea Grande, Brasil HCLTech Tempo inteiro

Your role and responsabilities : Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution. Performing deep-dive application troubleshooting and identifying preventive actions. Managing CIRS-related requests including deployments, feature toggles, and data fixes. Following up on major production incidents and coordinating with cross-functional teams. Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk . Writing and improving monitoring scripts and alerts based on incident learnings. Handling customer escalations and coordinating with Support & Engineering teams. Supporting planned activities and responding to ad-hoc requests from CES teams. Requirements and Qualifications : Deep experience in DevOps and Production Support . Experience in automation and CI / CD practices. Familiarity with cloud platforms (GCP, AWS, or Azure preferred). Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk . Strong troubleshooting skills and ability to deep dive into application issues. Excellent communication and coordination skills across teams. Please submit resumé in English. #J-18808-Ljbffr

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