Scanavenger Customer Support Specialist
2 semanas atrás
Overview
Please don't apply if your English skills are not at a professional level (C1+)
ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.
We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.
ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.
Working hours : PDT (Los Angeles Time), with one hour break.
The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.
Helpdesk Responsibilities (Primary)- Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
- Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
- Escalate complex cases when needed while ensuring follow-up and resolution.
- Maintain accurate customer logs and records.
- Update and maintain the internal Knowledge Base content for recurring issues and fixes.
- Track global shipments and ensure timely delivery.
- Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
- Help manage worldwide stock levels and coordinate with warehouses.
- Assist with new order placements and help prevent stockouts.
- Support product launch campaigns and ensure marketplace listings are accurate.
- Communicate with global suppliers and partners.
- Help with internal process documentation and task tracking.
- As close to perfect English skills (C1+ minimum) - both written and verbal.
- 3+ years of experience in a similar customer-facing or support role
- Professional email communication.
- Strong organizational and multitasking abilities
- Proven track record of ownership and task follow-through
- Resourcefulness and problem-solving mindset
- Intermediate Microsoft Office skills (especially Excel and Outlook)
- Bonus: Experience with Amazon Seller Central
- Bonus: Technical background or comfort with tech troubleshooting
- Ability to switch between customer support and internal ops tasks as needed
- Comfortable working independently and taking ownership of outcomes
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