Website Designer Specialist

**_*ATTENTION: PLEASE SEND YOUR CV IN ENGLISH. PORTUGUESE/SPANISH CVs WILL NOT BE CONSIDERED*_**
Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.
Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:
- Hire the best people wherever they're located;
- Emphasize the value of results over hours put in;
- Provide flexibility in working hours and locations;
- Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
- Offer open vacation policies, free LinkedIn Learning and other benefits that promote well-being and professional development.
Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Website Designer Specialist.**
We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a **Website Designer Specialist**, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.
**Location**:Remote
**Working shifts**: 9 AM to 6 PM UTC
**What You Will Do**:
- Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Manage all records and upkeep all task management systems related to websites service delivery
- Assist with website service scoping or questions from potential customers
- Investigate on website errors or support, research, and suggest on website service improvement
- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
- Use graphic design tools to create visual elements that are in line with our customers’ branding
- Resourceful and can research and develop content to build websites quickly
- Passionate about meeting customers from all over the world and happy to provide them genuine customer service
- Problem solver, resolves and handles customer complaint
- Up to date with website trends and website development techniques that are most most effective in engaging consumers
- Able to handle multiple deadline-driven pressure
- Involved in developing website service improvement processes and projects
**Key Competencies include**:
- Creative, has a keen eye for design, and high attention to detail
- Effective execution and management of several website projects with varying processes in a timely manner
- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Able to lead and collaborate with a diverse team of different personality types
- Open to general changes, improvements and process updates
- Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you
**You’ll Succeed With**:
- 1+ years of Website Design and Development experience preferred
- 1+ HTML and CSS experience preferred
- Experience with Adobe Photoshop and Canva preferred
- Experience with (CMS) such as WordPress or Drupal or Duda preferred
- Fluent English
- Background in customer service or professional services onboarding
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/ wifi connection
**FOR BRAZIL ONLY**:
- This opportunity is a Full-time registered position (“CTL”), including flexible benefits as required by Brazilian Labor Laws:
- Health insurance
- Life Insurance
- Meal voucher
- Aid for internet and electricity
- LinkedIn Learning
- Modern Health
- Opportunity to t

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