Associate Technical Account Manager

WHO WE ARE

At Trustly, we're on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We're revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we've grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you're inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we'd love to hear from you

About the role

As a Trustly Technical Account Manager, you will be responsible for driving technical and operational utilization of our products with our largest merchants and partners. You will leverage your technical acumen, and cross-functional collaboration skills to drive smooth operations and build the infrastructure that enables continuously growing value for consumers, merchants, partners, and Trustly. You are an ideal candidate if you are a highly motivated self-starter with a passion for creating exceptional experiences across all Trustly customers.

• Develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value.
• Understand, maintain, and drive high quality incorporation of Trustly within merchant and partner business operations and technical environments.
• Identify and drive new feature requests with our Product teams.
• Engage with merchants to overcome technical blockers and increase adoption.
• Identify and present new services
• Lead quarterly operational summits to better continually tighten operational relationships, understand and technical needs.
• Plan for Partner events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments.
• Be the point of escalation and management to resolution for technical and operational issues.
• Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
• Identifies irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews..
• Diagnose and identify issues with API's, Code, and Trust Services.

• Solid experience in enterprise level client-facing work
• Experience with supporting APIs, and is able to explain API concepts to Trustly's largest and most technical customers
• Experience in web or mobile application concepts (understanding of native, hybrid, webview mobile apps)
• A professional, confident and collaborative demeanor. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.
• A strong product sense and is energized by the challenge of solving difficult user related problems.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Technical troubleshooting skills and is comfortable interfacing with technical teams.
• An operationally savvy mindset, with an ability to identify and eliminate process friction
• Strong written and verbal communication skills.
• Experience within the payment industry is desired, but not required

• Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
• Life insurance with differentiated coverage;
• Meal voucher and supermarket voucher;
• Home Office Allowance;
• Wellhub - Platform that gives access to spaces for physical activities and online classes;
• Trustly Club - Discount at educational institutions and partner stores;
• English Program - Online group classes with a private teacher;
• Extended maternity and paternity leave;
• Birthday Off;
• Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil;
• Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria;
• Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
• Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that

Check out our Glassdoor or our Brazil Life page on Linkedin for more details about Brazil, our culture, and much more.

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#LI-CHERRYNE-TRUSTLY

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.