CX - Data Analyst

Customer Experience (CX) Analyst page is loaded## Customer Experience (CX) Analystlocations: BRA Fortaleza - Rua Goncalves Ledotime type: Full timeposted on: Posted Yesterdayjob requisition id: R Job Title:Customer Experience (CX) AnalystJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.We are searching for a talented **Customer Experience (CX) Analyst** to help lead a team through transformational projects. This role will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. Will be responsible for autonomously executing tasks as they relate to the project or needs of the client. The Senior Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while taking initiative to help lead teammates through strategic projects.**JOB SUMMARY**We are seeking a talented **Customer Experience (CX) Analyst** to help improve customer interactions and satisfaction through data-driven insights. You will analyze both qualitative and quantitative customer data, develop journey maps, and collaborate cross-functionally to deliver strategic recommendations that enhance the overall customer experience.**Responsibilities*** Collect and analyze customer feedback from surveys, support interactions, social media, and other channels to identify trends and improvement areas.* Develop and maintain customer journey maps to visualize the end-to-end experience and highlight key touchpoints.* Identify opportunity areas that may impact the customer experience and translate them into actionable insights and recommendations* Collaborate with product, marketing, and support teams to implement customer-centric initiatives. Identify opportunity areas that may impact the customer experience and translate them into actionable insights and recommendations* Create dashboards, visualizations, reports, and presentations to communicate findings effectively.* Present insights and strategic recommendations to stakeholders.* Qualitative and Quantitative analysis* Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives* Conduct mystery shopping* Optionally, conduct usability testing or journey validation to ensure enhancements align with customer expectations.**Qualifications*** Bachelor’s degree in Business, Marketing, Data Science, Analytics, or a related field.* 3 years of experience in customer experience, analytics, or a related role.* Strong analytical and problem-solving skills, with proficiency in Excel; experience with tools like Tableau, Power BI, SQL, or Google Analytics is preferred.* Excellent communication and presentation skills, capable of engaging with diverse stakeholders.* Customer-centric mindset, detail-oriented, and collaborative.* Familiarity with CX tools or platforms (e.g., Qualtrics, SurveyMonkey) and CRM systems is a plus.* Experience with journey mapping, process mapping, or contact center/self‑service channels is highly valued.* Native Portuguese and fluent English requred#LI-Hybrid #Brazil #FortalezaLocation:BRA Fortaleza - Rua Goncalves LedoLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr