Applications Analyst – Five9, Calabrio, and Concord Fax

4 semanas atrás

Brazil HCLTech Tempo inteiro

Optimize Contact Center Operations Globally — Join HCLTech in Mexico City

Are you a professional with experience in contact center platforms and secure document transmission ? ➡️


HCLTech is hiring for a global project in Mexico City , and we’re looking for a skilled Applications Analyst with hands-on expertise in Five9, Calabrio, and Concord Fax .

This is your opportunity to work with cutting-edge technologies that support customer experience, workforce optimization, and compliance in regulated environments.


Role: Applications Analyst – Five9 / Calabrio / Concord Fax

Key Responsibilities:

  • Manage and optimize contact center operations using Five9 for call routing and operations, and Calabrio for workforce performance and analytics.
  • Handle secure document transmission via Concord Fax , ensuring compliance with data protection standards.
  • Collaborate with customer service, IT, and compliance teams to deliver seamless and secure communication workflows.
  • Monitor system performance and implement improvements to enhance customer interactions and operational efficiency.


Location : Mexico City

️ Language Requirement : Advanced English – mandatory

✈️ Relocation Requirement : Must be available to work remotely from Brazil during the initial period , with mandatory relocation to Mexico after the probation period


At HCLTech, we don’t just offer jobs — we offer purpose-driven careers. Join a global team where your expertise fuels innovation, your ideas matter, and your growth is supported every step of the way.


Why Join HCLTech?

  • Be part of a purpose-led organization with a global footprint
  • Work on technologies that enhance customer experience and operational excellence
  • Collaborate with diverse, cross-functional teams
  • Enjoy career mobility, continuous learning, and a culture of inclusion

Ready to #FindYourSpark and be part of a team that’s #SuperchargingProgress ?

Apply now or reach out to learn more about this exciting opportunity

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