S&r Team Leader

**Are you ready for new challenges?** The **S&R Team Leader** will report to the in-country Service Director, in close relation with the Regional Director for S&R, leading the local S&R team and ensuring that the quality of the service provided is according to company standards. This role will achieve this by being updated on all products, routines, quality assessments, courses, etc., while making sure that everyone in the team gets the correct information, procedures, necessary courses, etc. The position requires some planned travel, making sure the customer receives answers within an acceptable and pre-defined timeframe. It is also part of the responsibilities to have the department P&L responsibility, being responsible for budgets, strategic resource planning, strategy/plans and economic results of the S&R department. **Qualifications / Skills**: - Bachelor degree, or equivalent combination of experience/education in the professional related field - Minimum 5 years of experience working in the field, related activities or similar - Fluent English is necessary, with excellent written and oral communication - Must be an example to the team when it comes to working according to the procedures - Leadership experience is a plus - Cultural knowledge and understanding - Must be able to develop and maintain good relationships **Attitude**: - Self-driven - Full focus on exemplary leadership, leading the team according to KM Leadership principles - Able to handle a large workload and prioritize tasks accordingly - Focus on fulfilling customer needs and expectations - Flexible. Ready for unpredictable working hours - Positive attitude. Contribute to a positive work environment while at office and work sites - Collaborative. Able to work within a team to achieve agreed department goals - Attitudes and work reflecting company Values - Strong willingness and initiative to teach colleagues and build others competence - Good team builder and motivator, develop the team and build others competence - Exemplar behavior - Open to new ways to work, and acknowledge and stimulate new ways of thinking - Solution-focused **Tasks**: - Responsible for budgets and strategic resource planning, strategy/plans and economic results (P&L) of its departments - Main responsible for assigning tasks to its team, as well as direct communication and support to direct reports - Manage and Approve days-off and vacation. Main responsible to agree and communicate such matters to the department - Accountable for customer satisfaction and delivery of customer expectations - Plan and coordinate activities in accordance with Load and Capacity structure - Support, develop and train the S&R team to meet market demand - Support management and implementation of company and governmental standards - Maintain required Quality, Health and Safety standards - Lead the S&R team with the expected values which Kongsberg demand - Promote the collaboration from the team towards other departments, locally and abroad - Establish, together with management and the team, strategies and SMART goals/KPIs each year, and act with determination to achieve department goals and strategies - Report KPIs and monthly results to the team and the management - Keep local declined and follow-up KPI rates within company targets and expectations - Keep direct communication with internal and external stakeholders aligning expectations and providing alternatives within the department. Close collaboration with local coordination team and regional stakeholders must always be present. - Maintain invoiceable and manpower utilization within the company defined targets - Keep optimal workload balance on its department, and make sure direct reports take appropriate rest and time-off. Manpower utilization