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Head of Inside Sales – PayPal Company PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. Our global, two‑sided network connects hundreds of millions of merchants and consumers in approximately 200 markets. Job Description Summary As Head of Inside Sales, you will lead and develop a team of high‑performing Sales Representatives, BDR, and CSM focused on converting merchant interest into successful, active partnerships. You’ll own team performance, ensure operational excellence, and foster a culture of accountability and growth. Your role is to elevate team performance through clarity, structure, and coaching, while defining strategy, managing execution, and working cross‑functionally to improve the merchant experience. Essential Responsibilities Lead complex projects and initiatives that drive process improvements and business growth. Resolve complex problems by applying deep functional expertise and innovative solutions. Determine methods and procedures for new or special assignments within the sales function. Collaborate with global teams to implement best practices and drive consistency. Analyze business trends to inform strategic decisions and optimize sales processes. Expected Qualifications 8+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience. Additional Responsibilities and Preferred Qualifications Lead and develop a high‑performing team. Supervise, coach, and mentor Sales Representatives, BDR, and CSMs to drive individual and collective success. Establish clear goals, KPIs, and accountability standards for performance and behavior. Foster an inclusive, growth‑oriented environment built on trust, feedback, and shared success. Own team quotas and deliver consistent revenue and conversion outcomes. Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data‑driven corrective action. Lead pipeline reviews, deal coaching, and strategic forecasting. Refine and enforce the sales process—from lead handling to qualification, follow‑up, and close. Ensure CRM discipline and accurate forecasting through effective Salesforce management. Partner with DBM, Revenue Operations and Product to align lead generation, product updates, and feedback loops. Work across departments (Marketing, Product, Revenue Operations, Deal Pricing) to enhance lead flow and customer outcomes. Represent the voice of the sales team in strategy sessions and planning discussions. Benefits We offer a flexible work environment, employee shares options, health and life insurance, and more. For detailed information about all benefits, visit PayPal Benefits. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. For assistance, contact Belonging at PayPal We strive to create a workplace where everyone can do their best work with a sense of purpose and belonging. Our workforce reflects the merchants, consumers, and communities we serve. For more information about the recruitment process, please visit REQ ID R #J-18808-Ljbffr
