Customer Care Specialist 2

4 semanas atrás

São Paulo, São Paulo, Brasil Illumina Tempo inteiro

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

**Please submit your resume in English, since English fluency is a requirement for the position.**

Watch to learn first-hand from our employees what it's like to work in genomics at Illumina.

Position Summary:

The ideal candidate will be bi-lingual (English and Portuguese), comfortable working in a fast-paced collaborative environment; managing tasks to meet department goals. Will demonstrate experience interfacing with and supporting internal and external customers and managing operational tasks as assigned. In the Shared Services role, the incumbent may serve as a liaison between customers and cross-functional groups across multiple countries and locations. The incumbent will perform centralized support for all AMR geographies and customer care sub teams as assigned. Contributes to the company's ability to meet sales goals and provides an exceptional customer experience.

This position will likely be working 12 PM to 9 PM or 1 PM to 10 PM, local time, in order to provide Global support.

Primary Responsibilities may include:

Customer Case Triage, review, assignment, and disposition in Salesforce.com CRM system

Process customer orders in an efficient and timely manner according to the customer specifications and commercial terms and our policy guidelines.

Exercises own judgement to determine best path to resolve purchase order and system discrepancies for sales orders, working with customers or internal teams.

Works with master data team on customer

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