Process Excellence Service Delivery Manager
1 semana atrás
Process Excellence Service Delivery Manager Join to apply for the Process Excellence Service Delivery Manager role at Cognizant . About The Role As a Process Excellence Service Delivery Manager, you will make an impact by driving continuous improvement and operational excellence through Lean and Six Sigma methodologies. You will be a valued member of our Process Excellence team, collaborating closely with operations, transition, training, and client stakeholders to optimize quality, efficiency, and customer value across multiple engagements. In This Role, You Will Lead high-impact process improvement projects using Lean tools and Six Sigma principles to eliminate waste and enhance performance. Analyze current processes, identify improvement opportunities, and implement re-engineered solutions for sustainable results. Act as a change agent, partnering with cross-functional teams and clients to drive transformation initiatives. Design and implement KPI frameworks, dashboards, and measurement systems to monitor and sustain process performance. Identify automation opportunities and lead end-to-end process transformation initiatives, including AI/GenAI deployment. Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in the Cognizant office in Sao Paulo, Brazil. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on the project you’re engaged in, as well as business and client requirements. What You Need To Have To Be Considered Strong problem‑solving and analytical skills. Green Belt or Black Belt certification in Lean Six Sigma. Proven experience in leading process improvement and transformation projects. Ability to collaborate effectively with global stakeholders and manage client escalations using RCA/CAPA methodologies. Experience in designing KPIs and implementing performance measurement systems. These Will Help You Stand Out Prior experience in a Black Belt role within the IT sector. Technical or coding knowledge. Understanding of digital marketing and exposure to outbound sales processes. Experience deploying AI/GenAI projects. We’re excited to meet professionals who share our passion for operational excellence and innovation. If you meet the minimum requirements—or believe your transferable skills can make an impact—don’t hesitate to apply Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Project Management and Information Technology #J-18808-Ljbffr
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Process Excellence Service Delivery Manager
2 semanas atrás
São Paulo, Brasil Cognizant Tempo inteiroAbout the role As a Process Excellence Service Delivery Manager, you will make an impact by driving continuous improvement and operational excellence through Lean and Six Sigma methodologies. You will be a valued member of our Process Excellence team, collaborating closely with operations, transition, training, and client stakeholders to optimize quality,...
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São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiroAbout the roleAs a Process Excellence Service Delivery Manager, you will make an impact by driving continuous improvement and operational excellence through Lean and Six Sigma methodologies. You will be a valued member of our Process Excellence team, collaborating closely with operations, transition, training, and client stakeholders to optimize quality,...
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Greater São Paulo Area, Brasil Cognizant Tempo inteiroAbout The RoleAs a Process Excellence Service Delivery Manager, you will make an impact by driving continuous improvement and operational excellence through Lean and Six Sigma methodologies. You will be a valued member of our Process Excellence team, collaborating closely with operations, transition, training, and client stakeholders to optimize quality,...
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São Paulo, Brasil Amazon Tempo inteiroProcess Excellence, Manager, External Fulfillment Operational Excellence This role will be crucial in managing and optimizing seller experience through operational excellence, focusing on problem resolution, and driving continuous improvement in our marketplace ecosystem. As a Process Excellence Manager, you will be responsible for managing critical aspects...
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São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroKey ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service...
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São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroKey ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service...
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Operations Manager
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São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroKey ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service...
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Operations Manager
Há 7 dias
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroKey ResponsibilitiesProvide timely and meaningful reporting to senior management.Plan and implement strategies to ensure account profitability.Handle client interactions and manage escalations (calls or in-person).Conduct regular reviews with Account Managers and other departments to ensure SLA adherence.Monitor daily productivity against defined service...
