Grupo QuintoAndar | Senior Site Reliability Engineer

Overview About Grupo QuintoAndar: We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience. With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is valued at over USD 5.1 billion and continues to grow year over year. Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: Location & Remote Work Our technology team operates under a "remote-first" model, which means we work from home and can live anywhere in Brazil. We also offer the option of working from our São Paulo offices or partner coworking spaces, up to twice a week. Hiring Process The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows: People interview Tech Screening | Live Coding Tech Interview 1 | System Design Tech Interview 2 | Debugging Interview About the Team As a Site Reliability Engineer focused on Observability, you will help build and maintain our cloud infrastructure while enabling teams to better understand and operate their systems. You'll work closely with product engineering teams to ensure services are observable, scalable, secure, and resilient. Your activities will include provisioning cloud infrastructure, evolving our observability stack (metrics, logs, and traces), defining and maintaining SLIs/SLOs, automating workflows, improving CI/CD pipelines, identifying and correcting performance issues, and developing tools that enhance the daily experience of our engineers. We are strong adopters of OpenTelemetry and continuously evolving our instrumentation strategy across all services. Picture an observability platform that we own—no Datadog training wheels, no Dynatrace magic carpets. It's built on OpenTelemetry from collector to UI, so every metric, log, trace (and any future signal) is ours to shape. Your job is to keep that system humming. Responsibilities Provision and tune the cloud plumbing that powers the platform. Grow QuintoAndar Observability — all telemetry, for all services, in all environments, all the time, available to all engineers. Define and guard the SLIs/SLOs that tell us when reality drifts from what is expected. Automate workflows, dashboards, data retrieval, and other repeatable tasks. Identify and fix performance issues and reliability concerns in collaboration with the engineering teams. Build tools that improve engineers’ daily experience and productivity. Maintain and evolve our home-grown observability stack built on OpenTelemetry. Use Cases & Focus Areas Observability & Incident Analysis Platform evolution with Prometheus, Thanos, Grafana, Loki, Tempo, Faro, and a full OpenTelemetry stack Data pipelines to analyze incident metrics and reduce MTTR Collaboration with engineering to define and monitor SLI/SLOs for APIs Workshops and internal sessions on instrumentation and observability best practices Improve internal observability infrastructure to reduce costs, latency, and downtime Platform Engineering & Developer Experience Custom Kubernetes operators in Golang to automate infrastructure lifecycle Internal CLI (QLI) to help developers manage resources and access observability data GitOps-based CD platform migrations with minimal disruption Security & Infrastructure improvements to enhance security and observability Collaboration & Production Readiness with onboarding to Kubernetes and proper monitoring Qualifications You will: Provision and maintain our cloud infrastructure Identify and fix performance and reliability issues Operate and evolve our Kubernetes clusters Build tools that improve engineering workflows and visibility Support and expand our observability platform with metrics, logs, traces and profiling What we are looking for Solid experience with observability practices and tooling (metrics, logs, and traces) Hands-on experience with OpenTelemetry infrastructure and instrumentation Familiarity with monitoring tools like Prometheus, Grafana, Loki, or similar Ability to define and maintain SLIs/SLOs aligned with product and engineering goals Experience with container orchestration platforms (Kubernetes, ECS) Understanding of CI/CD workflows and delivery automation Proficiency in at least one programming language (Python and Golang preferred) Knowledge of infrastructure as code tools (Terraform, Crossplane, and/or Pulumi) Nice to have Knowledge of microservice architecture and distributed systems Additional experience with GitOps, Kafka, CDN, Gateway APIs, or similar tools Knowledge in JVM-based programming languages Important Our hiring process starts with the application. We analyze all candidates individually and provide feedback to all applicants. All communication will be via email. Please ensure you can receive messages from domain @quintoandar.com.br. Benefits Competitive salary Profit sharing Meal allowance Health insurance Dental plan Life insurance Childcare subsidy and Atypical Parenthood subsidy Wellhub Home office allowance Employee assistance program Extended parental leave Day off on birthday, Mother's Day, and Father's Day Benefits Club Discounts at educational institutions Reading kit for children – PlayKids Diversity & Inclusion We value diversity and want everyone to feel welcome here, regardless of age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals. Diversity questions may be used to monitor and improve our inclusion practices in the hiring process; results may be used anonymously and will not impact your application. Privacy & Data Protection We comply with privacy and data protection laws, including LGPD. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, contact us through our Service Channel. #J-18808-Ljbffr