Airport Services Manager
Há 6 dias
Airport Services Manager Ref # Location: Brazil - Sao Paulo Job family: Cargo & Airport Operations Closing date: 10-Nov-2025 We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Sao Paulo, Brazil as an Airport Services Manager. The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The role ensures that the operations run smoothly and cost‑effectively while conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services. Key Responsibilities Implement Ground Services strategy at the station level and provide insights into customer demands and operational constraints. Maintain station’s NPS within targets and address any customer‑related issues and/or challenges. Maintain high standards to enhance the customer experience. Evaluate and propose cost‑effective measures to reduce unit cost and enhance customer service delivery. Manage the day‑to‑day operations of the station and act as liaison between airport service providers, government agencies & authorities and QR senior management. Responsible for the station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents response. Ensure that overall airport operations meet QR’s standards, policies, and procedures and conform to aviation regulatory requirements. Support preparation of annual budgets proposals for the station. Manage station performance (KPI and SPI) and station readiness for any audit requirement both internal and external. Support new station start‑up when required and conduct GHA technical assessment. Establish department or team objectives and priorities to align with and support business objectives. Qualifications Bachelor’s degree with a minimum of 6 years job‑related experience. Relevant experience as an Airport Manager with a major airline. Extensive overall knowledge of all areas of airport operations. Fluent in written and spoken English; Maltese is an added value. Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Able to foster teamwork among team members. Dynamic and adaptable to ever‑changing operational requirements. Work experience in a multi‑cultural environment. Knowledge of program development, budget preparation and administration. How To Apply If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English. Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. #J-18808-Ljbffr
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Airport Services Manager
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