TransPerfect | [勤務地 東京] Client Service Associate - Japanese native level speaker | são paulo

2 meses atrás

são paulo, Brasil TransPerfect Tempo inteiro

【注意】掲載の都合上、「サンパウロ リモート」としておりますが、本件は東京西新宿オフィスでの勤務となります。


トランスパーフェクトはアメリカで設立され、ニューヨーク、ロンドン、東京、香港など世界で100以上の拠点を展開し、高品質な言語ソリューションを提供しています。


トランスパーフェクト東京オフィスで、Client Services Associate を募集しています。

主な業務は既存クライアントの対応です。クライアントとプロダクションチームの間に立ち、翻訳プロジェクトがスムーズに進むようサポートします。語学力に加え、クライアント対応、マルチタスク、時間管理、問題解決が得意な方におすすめなポジションです。


ご入社後はチームのマネジャーや先輩がOJTでいちからトレーニングしますので、未経験の方も安心してご応募ください。


【業務内容】

  • Respond to client requests for new project initiatives through our centralized technology
  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
  • Where applicable, initiate some project specifics to set the production team/individual project up for success
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
  • Serve as the central point of contact for and liaison between external client contact and internal production staff
  • Set and fulfill client expectations
  • Comply with all ISO regulations, processes and procedures
  • Potentially troubleshoot problem projects
  • Understand and abide by individual project instructions and effectively communicate to the production team
  • Investigate client complaints where applicable
  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues
  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor


【インターナショナルなチームメンバー】

チームは20～40代、インターナショナルなバックグラウンドを持った社員がほとんどです。1年ごとに業績レビューを行い、成績に応じて昇進します。将来的にマネジメントをお願いする可能性もございます。


【若手が活躍できる環境】

海外オフィスでマネジャーとして活躍している社員の大半が20～30代です。30代でVPとして活躍している社員もおり、年齢にとらわれず「頑張った人が適正に評価される」環境がグローバル全体で整っています。


【基本的な採用プロセス - 3～4週間】

人事面接（日本語）→ マネジャー面接（日本語）→適性試験→海外マネジャー面接（英語）→最終オンサイト面接（日本語）

※面接の順序や回数が変更される場合もございます。


【年収・給与】

  • 年俸制：400万円～440万円（2年目から業績ベースのボーナスあり（年４回））
  • 社会保険完備
  • 交通費支給（月額上限3万円）


【必須条件】

  • 日本語：ネイティブレベル、英語：ビジネスレベル（目安：TOEIC880以上）
  • 社内コミュニケーション（ミーティング、トレーニング等）で英語を使用します。
  • カスタマー経験1年以上（アルバイト含む）
  • 大卒もしくは同等の資格
  • 問題解決能力および分析力
  • 社交的で人とのコミュニケーションが好きな方
  • タイムマネジメントやマルチタスクが得意な方


【労働時間および休日】

  • 月～金 9：00-19：00 の間で労働8時間＋休憩1時間 （21:00-05:00 Sao Paulo time）
  • 週休2日制（土日祝日）、有給休暇（初年度15日）、誕生日休暇、慶弔休暇、育児休暇、傷病休暇


【契約形態】

1年目は契約社員（最初の6ヶ月は試用期間）、2年目より双方合意のうえ正社員に移行

※契約社員の間も、給与、社会保険、有休日数などの待遇は正社員と同等です。


【その他】

- オフィス内完全禁煙


【最寄り駅】

東京メトロ丸の内線「西新宿」から徒歩6分

都営大江戸線「西新宿5丁目」から徒歩6分

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