Sr. Program Manager, Payments

Program Manager, Payments, LATAM Payments 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview We are seeking an experienced Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives. This is a crucial role for improving the payment experience for Amazon customers shopping in Latin America through strategic partnerships with schemes, acquirers and financial institutions. Responsibilities Develop and execute partnership strategies with banks, financial institutions, schemes and payment service providers to enhance Amazon LATAM countries payment offerings. Secure, sign-up, and manage working relationships with partners such as acquirers, issuers, schemes like VISA, MasterCard, Alternative Payment Methods (APMs), and Third Party Providers (3PPs). Negotiate and finalize technical business contracts with banking partners, ensuring favorable terms for Technical Operations Amazon LATAM. Drive Service Level Agreements (SLAs) through partners to maintain high standards of service quality and customer satisfaction. Collaborate with internal teams (Product, Tech, Legal, Finance) to align partnership goals with overall business objectives. Coordinate end-to-end technical integrations and security assessments, monitor and analyze partnership performance, providing regular reports and recommendations for improvement. Stay informed about industry trends, regulations, and emerging technologies in the acquirers, PSPs and payments space. Represent Amazon LATAM at industry events and conferences to build and maintain relationships with key stakeholders. Basic Qualifications Experience in program or project management Experience working cross-functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics Bachelor's degree, or BS degree Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc. Experience defining program requirements and using data and metrics to drive improvements Preferred Qualifications Experience in driving end-to-end delivery, and communicating results to senior leadership Experience working with multiple groups of stakeholders Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks Driving process improvements experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please contact your Recruiting Partner. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Servicos de Varejo do Brasil Ltda. Job ID: A Seniority level Mid-Senior level Employment type Full-time Job function Project Management, Management, and Product Management Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr