Customer Support Representative, Level 1
2 semanas atrás
Customer Support Representative, Level 1 JoVE•Rio Claro, São Paulo, Brazil Overview JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self‑starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis. Responsibilities Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct L2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Take the extra mile to engage customers. Perform other specific duties or assignments as directed by Team Manager. Skills and Qualifications A Bachelor's in Computer Science or related field. 2+ years of demonstrable experience in customer support. Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English. Ability to communicate with both technical and non‑technical personnel in a clear and easy fashion. Basic understanding of KPIs and Metrics. Attention to detail is key. Must be able to accommodate flexible work schedules based on business needs. Must have technical / diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills. Understand how to use a web browser console log in the debugging process. Understanding of Public / Private IP addresses and Domain names. Understanding what a Firewall does. What does a Proxy Server do. Understanding of the basics of SSO. Why Join JoVE? A competitive compensation package. You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us. #J-18808-Ljbffr
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Customer Support Representative, Level 1
2 semanas atrás
Rio Claro, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•Rio Claro, São Paulo, BrazilOverviewJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients comprise over 1,000...
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Customer Support Representative, Level 1
2 semanas atrás
Rio Grande, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•rio grande, estado do rio grande do sul, brDescrição da vagaJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional...
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Customer Support Representative, Level 1
2 semanas atrás
Rio Grande, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•rio grande, estado do rio grande do sul, br Descrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional...
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Customer Support Representative, Level 1
2 semanas atrás
Rio do Sul, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•rio do sul, estado de santa catarina, brDescrição da vagaJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients...
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Customer Support Representative, Level 1
2 semanas atrás
Rio de Janeiro, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•Rio de Janeiro, BR Descrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over...
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Customer Support Representative, Level 1
2 semanas atrás
Rio do Sul, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•rio do sul, estado de santa catarina, br Descrição da vaga JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional...
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Customer Support Representative, Level 1
2 semanas atrás
Lucas do Rio Verde, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•Lucas do Rio Verde, Mato Grosso, BrazilDescrição da vagaJoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education.Millions of scientists, educators and students use JoVE for their research, teaching and learning.Our institutional clients...
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Customer Support Representative, Level 1
2 semanas atrás
Lucas do Rio Verde, Brasil Jove Tempo inteiroCustomer Support Representative, Level 1 JoVE•Lucas do Rio Verde, Mato Grosso, Brazil Descrição da vaga JoVE is the world‑leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional...
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Customer Support Representative
3 semanas atrás
Rio de Janeiro, Brasil Airalo Tempo inteiro**About Airalo**Alo! Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry.We are a traveltech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team...
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Entry Level Field Service Representative
2 semanas atrás
Rio de Janeiro, Brasil Caterpillar Tempo inteiroCareer Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar you're joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress...
