Resource Manager, Professional Services

Title: Resource Manager, Professional Services Business Unit: Graphic Communications | Department: Customer & Professional Services | Location: Brazil, Remote About Us: Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry. With over thirty years of experience, we deliver best‑in‑class technology to the packaging and printing industries, and we succeed when our customers thrive. Position Overview The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives. The role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Senior Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery. Core Responsibilities Resource Planning & Allocation Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities. Maintain a real‑time view of resource capacity and project needs across the organization. Serve as the primary point of contact for project staffing. Own all new engagements at intake and assign resources based on availability and skillset. Check in regularly with Project Managers to confirm they have the resources required for project success. Maintain up‑to‑date skills and certifications records for all consultants. Forecasting & Talent Management Collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements. Identify resource gaps and recommend cross‑training, recruitment, or subcontracting needs. Support long‑term workforce planning and professional development of consultants. Process Optimization & Tool Management Develop and maintain tools, dashboards, and reports to monitor utilization, productivity, and performance. Establish and enforce consistent processes for resource requests and assignments. Ensure data and processes remain aligned across systems. Daily Operational Responsibilities Review new projects from Salesforce into Wrike, confirm metadata, and ensure correct template/structure. Assign consultants to projects based on skill set, availability, and regional needs. Review unassigned Wrike projects daily and flag assignment conflicts. Validate billing fields and synchronization across Salesforce, NetSuite, and Concur. Validate daily timesheet entries and enforce time‑entry policies. Monitor project dashboards for task completion, budget consumption, and forecasted effort. Participate in regular syncs with Regional Managers and respond to capacity inquiries. Reporting & Communication Provide utilization, staffing, and revenue forecasting data. Collaborate cross‑functionally with Sales, Customer Success, and Professional Services teams. Qualifications 4+ years of experience in resource planning or operations within a software or technology organization. Proven ability to manage multiple concurrent projects and balance resources effectively in a fast‑paced environment. Strong proficiency with resource planning tools (e.g., Wrike); working knowledge of JIRA, Salesforce, NetSuite preferred. Excellent organizational, communication, and negotiation skills. Equal Employment Opportunity CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state, or federal law. CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. Work Authorization Applicants must be authorized to work in the United States. Pay Transparency & Nondiscrimination CAI Software will not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is in response to a formal complaint, in furtherance of an investigation, proceeding, hearing, or action, or consistent with the contractor's legal duty to furnish information. #J-18808-Ljbffr