Operations Specialist

Help build cutting-edge technology that saves lives

Areti Health is a fast-growing Silicon Valley healthcare technology startup that dramatically boosts clinical trial patient recruitment using generative AI. Backed by leading venture capital firms, we are on a mission to transform clinical research through technology that allows pharmaceutical, biotech, and medical device companies to bring their therapies to patients faster thereby saving lives.

We achieve unheard-of conversion rates, an up to 10x improvement over the human-driven process. Coupled with our seamless mass outreach capabilities, we compress recruitment timelines from many months to a few weeks across multiple therapeutic areas. Our AI Coordinator answers prospective patient questions based on the clinical trial documentation, schedules appointments, collects patient information, runs pre-qualification questionnaires, and assists with patient onboarding. We are already working with many of the largest US clinical research site networks. We are also an official partner of CRIO, a top-2 US clinical trial management system.

We offer a competitive salary, paid holidays and vacation, and the opportunity to work with a talented and dedicated team on cutting-edge generative AI applications.

• Configure and maintain complex JSON configurations for trial recruitment workflows
• Set up and manage Zapier integrations, particularly with Meta advertising platform
• Provide customers with implementation guidance
• Troubleshoot customer issues, identify gaps, and coordinate solutions with the engineering team
• Monitor and optimize recruitment funnel performance
• Document processes and maintain operational procedures
• Act as a quality gatekeeper for all customer-facing elements during setup

• 1–2 years of experience with JSON, Zapier, and Meta Business platform
• Strong problem-solving skills and attention to detail
• Ability to follow procedures and maintain structured documentation
• Strong communication and collaboration skills
• Comfortable switching between multiple tools, systems, and priorities
• Experience with calling API's with tools such as Postman
• Self-motivated, organized, and proactive

• Experience working with customer onboarding or implementation teams
• Familiarity with basic data validation or API responses (e.g., via browser dev tools or Postman)
• Understanding of how data flows between systems (basic integration logic)
• Experience using tools like Github, or Jira for task tracking
• Use and set up of data analytics via Tableau, QuickSight, Power BI tools

• Your work directly impacts customer satisfaction and product success.
• You'll collaborate across departments and play a vital role in launch operations.
• Opportunity to grow