Head of T&o

Head of T&O - Autocompara
Country: Brazil
Autocompara is Santander's biggest and fastest growing insurtech, with over 100mm € in gross fees generated per year and growing at 13% annually. It is a motor auto insurance comparison engine distributing products from the leading insurance companies in Mexico, Brazil, Chile, Argentina, Uruguay, and Poland. Autocompara distributes to customers mainly through the channels of Santander banks (e.g., branches, App ) and additionally in Mexico and Brazil with direct-to-consumer through its own digital channels. It is the market leader in Mexico, Brazil, and Chile with 35%, 6% and 23% market share.
Autocompara has a big opportunity ahead. It can double its business in the coming years by boosting the direct-to-consumer business through its own channels and entering in new segments such as the business-to-business-to-consumer. To capture this opportunity - and to unlock benefits of scale in growth - we are integrating the technological platforms, teams and capabilities of Mexico, Brazil, and Chile under a single holding company. To contribute to this effort, we are looking for an exceptional leader that will provide leadership and strategic direction to drive growth and success. LATAM Planning & Coordination Lead, will report directly to the LATAM Global General Manager of Autocompara and it will be based in São Paulo.
YOUR MISSION:
As LATAM Head of Technology & Operations of Autocompara, your mission will be to contribute to the growth of Autocompara by capturing the benefits of integrating the different countries into a regional platform ensuring proper implementation and operation process, as well as creating a robust security framework to limit risk exposure. More specifically, thisentails:
- Design, development, and execution of a regional technology platform aligned with business goals and industry best practices, namely carving out of the technological platforms, teams, capabilities, processes, and IP, ensuring the operational continuity of the business.
- Oversee the end-to-end development lifecycle of the technological platform from conceptualization and analysis of business requirements to development, ensuring alignment with organizational needs and standards.
- Design and lead implementation of insurance technology platforms: lead the design, development, and implementation of systems and technology platforms specifically tailored for the business model of Autocompara sector, including policy management systems, claims systems, risk analysis tools, among others.
- Definition and implementation of the target operating model (TOM) across the region that balances brownfield vs. greenfield and common vs. shared processes amongst the Autocompara operations in each country and the different local Santander banks integrations.
- Oversee the operational integration with local Santander banks and their branch network to comply with all operational and process SLAs.
- Implement robust processes and procedures to ensure the reliability, security, and scalability of Autocompara, while maintaining high standards of performance and compliance.
- Work closely with sales, growth, and finance teams to ensure alignment of
technology and operations initiatives with the business needs.
- Define the IT infrastructure architecture and processes, ensuring alignment with the Global Santander Group strategy.
- Identification, mitigation and monitoring of any potential risks and vulnerabilities associated with the platform in line with Santander Group's IT & Cyber policies.
- Coordinate the local adoption, implementation and ongoing monitoring of Cyber Framework, Cyber & Technology risk policies and procedures.
- Guarantee Autocompara always remains operative and all operational KPIs and processes remain at the expectations and requirements of the business.
- Act as an inspirational leader for Autocompara, establishing a positive culture of high performance, agility, and ambition where all teams are motivated and aligned with the vision of the business.
- Lead an international team distributed across geographies, providing guidance and professional development, as well as fostering a collaborative and productive work environment.
REQUIRED EXPERIENCE
The position will require proven and relevant experience with demonstrated track record of:
- Experience in implementation of similar projects in previous roles including project management and operational processes definition.
operations.
- Establishing strong partnerships with different stakeholders, often balancing
competing interest and priorities.
- Navigating large organizations, establishing relationships, and positively influencing multiple stakeholders.
- Coordinating and co-operating with different areas including Digital and Product.
- Executing, implementing, and realizing impact above concept and theory, making things happen whether big or small in ways that are more practical & swifter than perfect.
- Driving

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