Housekeeping Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Housekeeping at Vacasa

We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroes—giving guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house.

What we're looking for

We're searching for an exceptional individual to join our team as a Housekeeping Manager. This person is a hard-working individual who will embody our values while maintaining the supreme cleanliness of our homes. This person will manage a team of housekeepers and work closely with the local management team.

Compensation

• $25200 / year BZD. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

What You'll Do

• Oversee housekeeping operations in assigned location, creating a welcoming environment for our guests and owners by ensuring homes are clean and cared for.
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.
• Hire, retain and manage a team of efficient and high-quality housekeepers, ensuring all are trained, effective, and adhere to Vacasa policies and procedures.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Conduct regular inspections prior to guest and owner arrivals.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Provide cross-coverage for your manager and Co-Manager(s) when necessary.
• Clean vacation rental units as needed.

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• Experience managing a team of employees.
• Knowledge of city, state and federal employment laws.
• Professional in all forms of communications such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• Strong attention to detail.
• Prior housekeeping experience a plus.
• Adhere to all company policies and procedures.

Work Environment and Physical Demands

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Occasional need to perform housekeeping and maintenance duties.
• Ability to stand, sit, and walk for an extended period of time.
• Reach overhead and below the waist.
• Regularly push, pull, and lift up to 25 pounds.
• Occasionally lift or move up to 50 pounds.
• Bend, stoop, squat, kneel, and twist.
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What you'll get

• Employee Assistance Program.
• Opportunities to grow your career.
• Employee discount.
• All the equipment you'll need to be successful.
• Great colleagues and culture.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and/or OFAC screening.