Community Associate

1 semana atrás

Rio de Janeiro, Brasil Wework Tempo inteiro

**Community Associate****Based in Rio de Janeiro****About the Role**A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.**Goals and Objectives**- Illustrate WeWork’s core values and strive to achieve our mission- Support the Community Management team to achieve the following:- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members- Ensure that your building is fully operational and processes are running smoothly- Drive growth and promotion of WeWork-provided service offerings- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary**Duties and Responsibilities****Greeting /Point of Contact**- Be the first and last point of contact for your building- Cover the front desk during business hours- Greet and check-in member guestsManage We Member check-ins and check-outs- Prepare and distribute promotional materials to guests/potential members- Answer “walk-up” member and guest questions or refer inquirer to additional resources**Membership Management**Be active on the WeWork member network- Solve member-related issues to ensure a cohesive community**Events and Community Management**- Make posters for events- Assist with set-up and breakdown of events, including ordering food and beverages- Prepare newsletter**Building Operations and Management**- Assist with move-ins and move-outs; prepare and distribute member welcome packets- Assist with building operations and maintenance to ensure highest level of member experience- Fielding and assigning requests submitted through Salesforce- Manage keycard activations and bike room access requests where applicable- Ensuring the building is clean and well kept- Ordering consumables- Submit building receipts to the Community Lead and the Community Manager for expense reports- Mail and Package responsibilities as needed- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly**Experience and Requirements**- College graduate with a four year degree preferred, but not required- Customer service and/or sales experience a plus- Must have strong verbal and written communication skills- Exceptional organizational and multitasking skills- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy- Passion for entrepreneurial communities- Passion and understanding for WeWork’s mission and values- Proficient in basic computer skills

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