Senior Salesforce Developer

Há 16 horas


Florianópolis, Brasil Aggrandize Tempo inteiro

Olá A Aggrandize nasceu em com a missão deengrandecer pessoas e negócios . Guiados por valores como adaptabilidade, colaboração, foco no cliente e visão de dono, oferecemos soluções que transformam desafios em oportunidades.Somos especialistas emPlatform Engineering ,Data Analytics ,Modern ApplicationseCybersecurity , sempre com o compromisso de impulsionar o crescimento e a inovação de nossos parceiros. Nosso trabalho é mais do que tecnologia; é sobre potencializar resultados.Increase the power of your business . Agora que você conhece a cultura Aggrandize, saiba mais sobre a oportunidade : O seu papel no time: Configuração avançada de Salesforce Service Cloud : Cases, Queues, Assignment Rules, Case Routing e Escalation Rules; Implementação de Email-to-Case, Web-to-Case e Chat / Messaging para aplicativos e web; Administração de Knowledge Base, Macros, Quick Text, Omni Supervisor, Entitlements e Milestones; Configuração avançada de Omni-Channel : Routing Configurations, Presence Status, Service Channels e Routing Rules; Desenvolvimento de estratégias de priorização e balanceamento de carga entre filas e agentes. Utilização de Omni-Channel Flow (nova arquitetura por Flow Builder); Integrações com canais digitais e sistemas complementares. O que esperamos de você - Hard Skills Experiência com Digital Engagement (WhatsApp, SMS, Web Chat, Facebook Messenger etc.); Experiência com Service Cloud Voice (Amazon Connect, Genesys, Talkdesk ou similar); Integrações com Experience Cloud e bots (Einstein Bots, Azion, Sensedia etc.); Administração e automação Salesforce (Flows, Process Builder, Validation Rules, Permission Sets, Dynamic Forms); Familiaridade com Custom Metadata Types, Record Types e App Builder; Boas práticas de governança e versionamento; Deploy via Change Sets / Azure DevOps / SFDX; Conhecimento de User Stories, Test Plans e Cutover Plans; Mapeamento de processos de atendimento e desenho de jornada do cliente. Diferenciais: Certificação : Salesforce Service Cloud Consultant; Certificação : Salesforce Administrator / Advanced Administrator; Certificação : Salesforce OmniStudio Developer (ou) Platform App Builder; Experiência com projetos de alto volume de atendimento (call center, SAC, suporte técnico, etc.); Conhecimento em reporting e dashboards para KPIs de atendimento (SLA, FCR, CSAT, backlog). O que esperamos de você - Soft Skills Adaptabilidade; Colaboração; Visão de Dono; Foco no Cliente. #J-18808-Ljbffr


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