Senior Onsite Video Support Engineer
1 semana atrás
Overview Join to apply for the Sr. Onsite Support Engineer role at HP . This role is onsite with the client in São Paulo, SP. Responsibilities Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions. Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics. Evaluates support plans based on business indicators and align them with the organization’s service solutions. Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth. Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications. Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management. Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process. Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area. Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. Education & Experience Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications ITIL Certifications Knowledge & Skills Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Technical Training Test Equipment Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Computer Hardware Manufacturing Software Development IT Services and IT Consulting #J-18808-Ljbffr
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Senior Onsite Video Support Engineer
Há 5 dias
São Paulo, Brasil HP Tempo inteiroSenior Onsite Video Support Engineer – HP The Sr. Onsite Video Support Engineer will serve as a dedicated primary technical liaison between Poly and a key account. This role is responsible for overseeing critical video conferencing technology areas, providing strategic account support, and maintaining advanced technical proficiency and industry awareness....
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Senior Onsite Video Support Engineer
3 semanas atrás
São Paulo, Brasil HP Tempo inteiroSenior Onsite Video Support EngineerDescription - This role is onsite client in São Paulo´-SP Job Summary The Sr. Onsite Video Support Engineer will serve as a dedicated primary technical liaison between Poly and a key account. This role is responsible for overseeing critical video conferencing technology areas, providing strategic account support, and...
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Senior Onsite Video Support Engineer
Há 4 dias
São Paulo, Brasil HP Tempo inteiroSenior Onsite Video Support EngineerDescription - This role is onsite client in São Paulo´-SP Job Summary The Sr. Onsite Video Support Engineer will serve as a dedicated primary technical liaison between Poly and a key account. This role is responsible for overseeing critical video conferencing technology areas, providing strategic account support, and...
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Senior Onsite Video Support Engineer
Há 5 dias
São Paulo, São Paulo, Brasil HP Tempo inteiro R$120.000 - R$240.000 por anoThis role is onsite client in São Paulo´-SPJob SummaryThe Sr. Onsite Video Support Engineer will serve as a dedicated primary technical liaison between Poly and a key account. This role is responsible for overseeing critical video conferencing technology areas, providing strategic account support, and maintaining advanced technical proficiency and industry...
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Senior Onsite Video Support Engineer
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São Paulo, Brasil Hewlett Packard Enterprise Tempo inteiroSr. Onsite Support Engineer page is loaded## Sr. Onsite Support Engineerlocations: Sao Paulo, São Paulo, Braziltime type: Full timeposted on: Posted Todayjob requisition id: Sr. Onsite Support Engineer**Description -**This role is onsite client in São Paulo´-SP**Job Summary** • This role is responsible for overseeing critical technology areas and...
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Senior Technical Support Engineer
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Sr. Onsite Support Engineer
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