Business System Analyst

**KEY RESPONSIBILITIES**
- Part of a geographically diverse team that provides day to day support of Investran and other specialist fund systems to TMF’s staff and external clients.
- Assist in the development of processes and standards that will be applied across the global support team. Deliver work in conformance to those processes and standards.
- Part of a global, virtual, support team that collaborates to deliver a consistent service to end users irrespective of their location or time-zone.
- Collaborate with sales and client servicing teams to ensure consistency of service delivery. Assist in training to new offices and users. Support the on-boarding of new funds. Comfortable working across a wide range of cultures and time zones.
- Participate in the standardised use of fund systems across TMF’s global offices. Drive the adoption of consistent usage of IT platforms to ensure that global clients receive the same service offering irrespective of location.
**PPROFESSIONAL EXPERIENCE AND QUALIFICATIONS**
**KEY BUSINESS EXPEREINCE**
- Subject Matter Expert - Investran
- Experience of other Private Equity systems (Allvue, eFront), industry leading Real Asset systems (Yardi) is preferable, but not essential.
- Fund accounting and administration
- Client / Fund onboarding
- Investor Reporting and portal administration
- Experience of Credit servicing and portfolio management tools such as WSO, Black Mountain, Loan IQ a plus.
- Report Writing tools such as SSRS, Business Objects / Crystal Reports, Tableau, PowerBI
- Data Integration tools such as Alteryx, SSIS, Mulesoft and the development of integrations
- SQL Server, TSQL and database design
- Experience of formal change management, including requirements elicitation, specification documentation, project co-ordination & planning
**CANDIDATE PROFILE**
- Min 3- 5 years of experience of supporting Investran or as an Investran accounting super user. Experience of v7 preferred.
- Fund Accounting and Investor Administration background, and an understanding of Investran’s Accounting, Report Wizard, CRM and Reporting Services with experience of Investor portals (DX, eFront IC) beneficial.
- Interest and experience in automations and Business Intelligence utilising technology such as Alteryx, Anaplan and PowerBI would be highly desirable.
- Fluent in both written and spoken English.
**KEY COMPETENCIES**
- Operational Excellence
- Demonstrates the ability to make decisions based on insight and knowledge that impact the immediate team
- Accountable for ensuring high standards of delivery to clients
- Actively engages with customer to understand needs and will place a high priority on client service and satisfaction
- Prioritizes clients’ issues and address them accordingly
- Will keep up to date with business trends/ changes in law that will impact their role
Commercial awareness
- Understands TMF Groups' business lines and any relevant local regulatory requirements
- Be able to demonstrate the impact of own actions on immediate team
Leadership and resource management
- Plans, coordinates and manages internal and external resources to deliver results in a timely, accurate and professional manner
- Will share knowledge to ensure team targets are met
- Informally manages expectations of more senior colleagues regularly
Interpersonal skills
- Manages internal and external stakeholders' expectations with regards to delivery, escalating concerns as appropriate
- Builds credibility across all stakeholder groups
- Sensitive to different cultures and working styles
- Able to engage with individuals all areas of an organisation on area of specialism
Client excellence
- Manages expectations so clients always feel valued
- Proactive in identifying opportunities and seeking solutions
- Ensures relevant information is obtained and shared as needed
- Takes responsibility for delivering superior products and services
- Implements improvements to client service
**LOCAL BENEFITS**
- Vale Transporte (desconto 2,5%)
- Assistência Médica
- Assistência Odontológica
- Vale Refeição / Alimentação
- Convênio Farmácia
- Seguro de Vida
- GymPass
- Previdência Privada
- Day-off de Aniversário
- Presente de Nascimento
- Presente de Casamento
- Desconto Cinema
- Quick Massage
- Serviços de Manicure
- Ginástica Laboral
- Parcerias de Educação
- Ajuda de Custo Home-office
- Auxílio Creche
- Plataforma de Idiomas Online
- Programa de Orientação e Apoio Pessoal
- Licença Maternidade 180 dias
- Licença Paternidade 20 dias
Make an impact
Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in
Be part of One TMF
At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
A world of opportunity
Regardless of where yo

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