Service Technician

Renewal by Andersen has an exciting opportunity for a Service Technician to join our team in the Lehigh Valley, PA area

The Field Service Technician will provide superior customer service by performing repairs and maintenance service on RbA products. Our pay starts between $22 - $24 per hour depending on experience and we increase that pay annually through our merit program.

PRIMARY RESPONSIBILITIES:

1. Service and repair previously installed RbA products.
2. Analyze customer situations, determine corrective action to be taken, and verify the action has fixed the situation in an efficient and cost-effective manner; keep team members informed as needed of customer interactions and actions taken.
3. Follow established Renewal processes, making recommendations for process improvement.
4. Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.
5. This role offers 4-6 weeks of paid training. Our service department has a great program with a combination of classroom and on-the-job training.

MUST HAVE QUALIFICATIONS:

1. REQUIRE 2 years of experience in residential construction with a focus on window and door installation.
2. Experience working with precision measuring tools down to the 1/16th of an inch.
3. Experience as a service technician or carpentry skills.
4. Valid driver’s license with the ability to lift over 100 LBs and use a ladder on multi-story homes.
5. Ability to install a window or door from start to finish, including trim work.
6. Highly organized with the ability to reflect empathy toward our customers with a HS diploma, GED or equivalent.
7. Exceptionally strong communication skills, both verbal and written.
8. Strong organizational skills and the ability to pay close attention to details and ability to stand for long periods of time.
9. Computer skills with basic knowledge of Microsoft Office Suite; primarily Excel, Word, and Outlook.
10. Ability to listen and take positive and constructive customer feedback, analyze feedback, and report findings and/or recommendations to manager.

BENEFITS:

1. Medical/Dental/Vision/Life Insurance
2. Health Savings Account contributions
3. Paid holidays plus PTO
4. 401(k) plan & contributions
5. $70/month phone stipend
6. Professional development and tuition reimbursement opportunities
7. Tuition reimbursements and study loan pay down options
8. Charity contributions and nationwide career opportunities

We're looking forward to seeing how your unique skills, background, and experiences will inspire our team and help us continue to be the leader we are today.

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).