
Cloud Support Engineer
3 semanas atrás
Join to apply for the Cloud Support Engineer role at Canonical
2 days ago Be among the first 25 applicants
Join to apply for the Cloud Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
- Virtualization / Cloud - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Cloud computing expertise in provisioning, monitoring, orchestration, etc.
- Advanced troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Programming fundamentals in any language.
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
- Ability to travel internationally twice a year for company events up to two weeks long.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Sign in to set job alerts for “Cloud Support Engineer” roles. AWS Migration Engineer - Remote - Latin AmericaWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Support Engineer
3 semanas atrás
Blumenau, Brasil UserEvidence Tempo inteiro3 weeks ago Be among the first 25 applicants Please note - We are only accepting candidates in Latin America for this role.UserEvidence is seeking a sharp and personable full-time Support Engineer to join our growing team. This role is ideal for an ambitious Rails developer with 2-4 years of experience who loves solving real-world problems and collaborating...
-
Support Engineer, SAP
4 semanas atrás
Blumenau, Santa Catarina, Brasil Rimini Street Tempo inteiroOverview We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support and innovation solutions and a leading third-party support provider for Oracle, SAP and...
-
Support Engineer, SAP
3 semanas atrás
Blumenau, Brasil Rimini Street Tempo inteiroOverview We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil. Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of end-to-end enterprise software support and innovation solutions and a leading third-party support provider for Oracle, SAP and...
-
Senior Engineer, Remote Support
1 dia atrás
Blumenau, Brasil Rockwell Automation Tempo inteiroJoin to apply for the Senior Engineer, Remote Support (IDC) role at Rockwell Automation 1 day ago Be among the first 25 applicants Join to apply for the Senior Engineer, Remote Support (IDC) role at Rockwell Automation Get AI-powered advice on this job and more exclusive features. Rockwell Automation is a global technology leader focused on helping the...
-
Senior Technical Engineer
3 semanas atrás
Blumenau, Brasil Highmark Health Tempo inteiroJOB SUMMARY This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The senior level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through engineering support of cloud technologies and through automation builds and related...
-
Technical Support Engineer
4 semanas atrás
Blumenau, Santa Catarina, Brasil CrowdStrike Holdings, Inc. Tempo inteiroTechnical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA) Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...
-
Senior DevOps Engineer
2 semanas atrás
Blumenau, Brasil Workana Tempo inteiroBase pay range $50,000.00/yr - $60,000.00/yr Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a...
-
Cloud Field Engineering Manager
Há 3 dias
Blumenau, Brasil Canonical Tempo inteiroJoin to apply for the Cloud Field Engineering Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Cloud Field Engineering Manager role at CanonicalThis is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data...
-
Manager, Technical Support
3 semanas atrás
Blumenau, Brasil Docusign Tempo inteiroCompany overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...
-
Cloud Field Engineering Manager
3 semanas atrás
Blumenau, Brasil Canonical Tempo inteiroJoin to apply for the Cloud Field Engineering Manager role at Canonical 1 day ago Be among the first 25 applicants Join to apply for the Cloud Field Engineering Manager role at Canonical This is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own...