Technical Account Manager

Job Category
Customer Success
Job Details
**About Salesforce**
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Company Overview**
We're Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all - well, you're in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.
**Job Details**
The Technical Account Management team is looking for a driven and customer-focused Technical Account Manager (TAM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.
This role maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the TAM will build a track record in customer success through superb communication with partners and extensive knowledge of our platform to translate their business needs into solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through the optimization of the platform, with special care during critically important peak events.
The TAM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
The ideal TAM has an extraordinary focus on the success of the customer, is an exceptional multi-lingual communicator, exhibits professionalism, is dedicated to going above and beyond expectation, has excellent collaboration skills, and has the ability to learn new technologies quickly.
**Responsibilities**
- Develop and maintain relationships with key customer business and IT partners to understand their goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact for your customer to internal partners.
- Help your customers achieve their business goals and outcomes on the Salesforce platform.
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The TAM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer's need.
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**Minimum Qualifications**
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies.
- Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
- Multi-lingual, with emphasis on English
- Skills for both analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.
- Knowledge of software development process and design methodologies Experience leading efforts of cross-functional teams
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**Preferred Qualifications**
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
- Knowledge or experience in Retail and Consumer Goods industry is a plus.
- Experience working with Enterprise-level customers.
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employe

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