Client Implementation Specialist, Avp
4 semanas atrás
Client Implementation Specialist, AVP – São Paulo, Brazil Overview Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients. Work includes facilitating interactions with new and existing clients, liaising and supporting their account related queries, building relationships and ensuring adherence to internal policies and external legal/regulatory frameworks. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration. A hybrid working model, allowing for in-office / work from home flexibility. Employee Resource Groups support an inclusive workplace for everyone and promote community engagement. Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits. Responsibilities Serve as a senior point of contact for strategic custody clients. Oversee day-to-day operational processes including settlement, corporate actions, and income processing. Ensure compliance with local and global regulations, including Joint Resolution CVM No 13. Support onboarding and servicing of non-resident investor accounts. Collaborate with internal departments (Compliance, Legal, Risk, Product, Operations) to address client needs and resolve complex issues. Monitor service level agreements and operational KPIs, ensuring high-quality standards. Identify and drive process improvements that enhance the client experience. Share knowledge and provide guidance to junior team members to promote consistency and service excellence. Skills You'll Need Bachelor’s degree in Business, Finance, Economics, or a related field. Minimum of 5 years’ experience in securities services or custody operations. In‑depth knowledge of the Brazilian financial market and custody practices. Solid understanding of regulatory requirements for non‑resident investors under Joint Resolution CVM No 13. Strong problem‑solving, communication, and relationship management skills. Ability to manage multiple priorities and coordinate across teams. Fluency in Portuguese and English is required; Spanish is considered a strong asset. Preferred Qualifications Experience in global custody or sub‑custody environments. Familiarity with platforms such as SWIFT, TCS BaNCS, GSP, or Murex. Expectations The Bank’s expectation is that employees hired into this role will work in the Brazil office in accordance with the Bank’s hybrid working model, which means 3 days per week. Deutsche Bank Values & Diversity We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Equal Opportunity Employer We are an Equal Opportunity Employer – Veterans, Disabled and other protected categories. #J-18808-Ljbffr
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Client Implementation Specialist, Avp
Há 5 dias
São Paulo, Brasil Deutsche Bank Tempo inteiro**Client Implementation Specialist, AVP**: **Job ID**:R0388268 **Full/Part-Time**:Full-time **Regular/Temporary**:Regular **Listed**:2025-04-24 **Location**:Sao Paulo **Position Overview**: **Job Title**:Client Implementation Specialist **Corporate Title**:AVP **Location**:São Paulo **Overview** Client Service is responsible for retaining, growing...
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