E-Commerce Operations Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Transsion Tempo inteiro

E-commerce Operations Specialist (Mid to Senior Level) – Bilingual (EN)

Location:
São Paulo, Brazil

About Transsion

Transsion is a globally recognized mobile technology company, delivering innovative, high-quality, and affordable devices through our trusted brands:
itel, TECNO, and Infinix. We serve dynamic and fast-growing markets, offering breakthrough value and performance across diverse consumer needs.

Role Overview

We're seeking an experienced E-commerce Operations Specialist to lead and scale the operational backbone of itel's online retail presence. This mid to senior-level role is ideal for a results-driven professional with proven expertise in e-commerce fulfillment, cross-functional coordination, and digital process optimization. You'll be responsible for streamlining end-to-end platform operations, elevating customer satisfaction, and ensuring that every transaction supports brand growth and operational excellence.

Key Responsibilities

- Oversee day-to-day operations of multiple e-commerce platforms, ensuring accuracy in inventory, smooth order fulfillment, and efficient payment processing.

- Lead coordination across marketing, sales, logistics, and customer service teams to execute online campaigns, promotions, and seasonal events.

- Maintain and continuously optimize product listings, content, and digital assets to align with brand goals and drive conversion.

- Monitor stock movements across digital channels, implement replenishment alerts, and reduce risks of stockouts or overstock.

- Develop operational SOPs to scale post-purchase processes and maximize efficiency.

- Track and report on key operational metrics:
order accuracy, return rates, customer satisfaction, and service SLAs.

- Proactively manage escalations related to payment issues, delivery discrepancies, or customer feedback.

- Identify workflow bottlenecks and apply process automation tools where possible.

- Partner with regional teams to ensure local compliance, payment reconciliation, and logistics alignment.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Logistics, or related field.

- Minimum 3–5 years of experience in e-commerce operations or retail fulfillment;
preferably in mobile tech, consumer electronics, or FMCG.

- Professional fluency in English (mandatory);
additional languages are a plus.

- Demonstrated ability to lead operational initiatives and drive performance improvements across teams.

- Strong command of digital commerce platforms (e.G., Shopify, Magento, WooCommerce, or regional equivalents).

- High attention to detail and familiarity with supply chain and payment systems.

- Strong analytical mindset and experience interpreting operational data and customer insights.

- Passion for innovation, digital commerce, and emerging tech markets.

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